Common questions
For support questions please see our help and support section, which includes a video demonstration of how to change cartidges.
Q. does it really not smell?
A. No, not at all. The sensation is the same, the smell is not! Your clothes will not reek of smoke - nor you
Q. Where can I use this?
A. These are being used in pubs, workplaces and on planes - obviously there may be times when you would have to explain that it is not a real ciggie !
Q What does it taste of?
A. Very slightly sweet, and rather smooth, depending on the strength selected.
Q. What strength shall I start on?
A. We supply high, medium, low and zero with the initial pack, so that you can choose which is the best for you.
Q. How long does a cartridge last?
A. It does vary a bit - approximately as long as a packet of 20 cigarettes.
Q. Is it really a safe product?
A. While there has been a product analysis of the electronic cigarette, there has been no long term scientific research into the effect of the electronic cigarette on smokers.
Q. Can it help smokers quit?
A. Again, there have been no long term studies to see if the electronic cigarette can help smokers quit. What there has been is research in New Zealand which has shown that the electronic cigarette can both help increase the level of nicotine in smokers' blood and reduce cravings.