ECigaretteDirect Delivery Policy

Delivery Policy

We aim to dispatch all orders within 24 hours of receipt provided items ordered are in stock. Orders placed over the weekend will be dispatched on Monday. Your order will be acknowledged prior to despatch. We take no responsibility for delays or non-delivery if the address or postcode supplied is not correct.

UK Mainland orders*

Orders up to £39.99 are sent via Royal Mail First Class**.

Orders over £39.99 are sent via APC next working day courier service. Please note that orders sent via APC will require a signature.

Non UK Mainland

Orders up to £39.99 are sent via Royal Mail First Class***.

Orders over £39.99 are sent via Royal Mail First Class Recorded delivery.

Please note that the following postcodes are not considered UK mainland by APC. We reserve the right to change your shipping type if you select APC as a shipping type for a non UK Mainland address; Click here for Information.

If your order is too bulky to fit through a standard letter box, we reserve the right to send your parcel via Royal Mail Recorded Delivery or APC courier signed for service.

Overseas Orders

If you are visiting from a Country or Region outside of the UK, please email us for further information. Local Taxes are the responsibility of the Purchaser.

BFPO Addresses

We deliver to all BFPO (British Forces Post Office) addresses which are treated as UK Mainland, but those in non-EU BFPO locations may occur local duty taxes, payable by the customer at cost upon collection.

Late Delivery

APC Courier - Provided your order is placed before 12:00 and once you have received an order confirmation from us, your goods should be delivered next working day. If they have not been recieved in this time please contact us.

Royal Mail – Goods sent via Royal Mail will either be on a First Class or First Class Recorded Delivery service. If you have not received your delivery within 5 working days please contact us.

** Upgrade to next working day courier service available at customer cost on orders under £39.99.

*** Upgrade to Royal Mail Recorded Delivery Available

 

Returns Policy

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To use the ECigaretteDirect website you must be aged 18 years or above. Please verify your age before entering the site.