Your satisfaction is our success. Every item we sell comes with our 100% satisfaction guarantee.
Something not working?
We have a really low failure rate. But when failures do happen, we are ready - and you are covered by our warranty (one year on smoker's halo kits, 3 month on refillable e-cigarette kits)! Call us on 01792 852843 or email us on [email protected] and we will have the problem sorted out in no time.
Changed your mind after buying?
Change of heart? We will issue a full refund on merchandise that is new and unused and returned with the original packaging. Just send the item back to us within 7 days of purchasing. (We'd prefer for it not to be opened, but as long as it in resalable condition you'll get a full refund!)
For more details please see our returns policy.