Electronic Cigarette Support: resolving Problems
This support section is an addition to the personal support we offer as part of your purchase. If you have questions about the electronic cigarette please email us. Alternatively, if you want to speak to a real person telephone us on 01792 391384 (Monday - Fridays 9am - 6 pm).
About our E-Cigarette
Standard Maintenance
Changing/ Replacing your Cartridge (with explanatory movie)
Diagnosing and Solving Problems
LED lights up when smoking but no smoke is produced.
Insufficient Vapour when Smoking
Getting Liquid in the Mouth when Smoking
Device Continues when not in Use
Cartidge Contact with the E-Cigarette is very Tight
ECIS FAQ's
Q: Why is my ECIS flashing when I inhale on it?
A: Our product comes with a safety mechanism. ECIS will shut itself down for a minute if users inhale on it for more than 15 times within a minute.
Q: Why is my atomizer not working, when the battery is flashing normally?
A: This is likely to be the result of poor atomizer to battery connection. Detach your atomizer the battery and carefully re-screw back into your battery.
Q: Why is my battery life very short?
A: Attempts to charge ECIS battery with other chargers/USB chargers can damage the battery. Over-screwing the battery into the charger will also damage the battery. Do not turn the on power until the battery is properly fitted into the charger/USB charger.