At E-Cigarette Direct we pride ourselves on providing you with superb after-sales support, and aim to provide rapid replacements for any faulty device under warranty. This page details the warranties you get with your device, and how to get a replacement.
Your charger comes with a 12 month warranty.
All mods and batteries are under warranty for three months.
All clearomisers (tanks) with the exception of CE5 clearomisers are under warranty for six months. CE5 clearomisers (tanks) are under warranty for one month.
Please note - these warranties do not apply to the coil within a clearomiser or tank which is a consumable product as below.
Coils are a consumable product, and as such, will be replaced only if faulty on arrival. Please let us know within 5 days of receipt if your new coil does not work.
What does your warranty mean?
We guarantee that your device is, and will remain, free from defects for the period of the warranty. Please note - this applies to faulty products, and not accidental damage (e.g. dropping on a hard floor!)
The above warranties are subject to our terms and conditions. Please see our full warranty information for further details.
What if the warranty has run out?
We're still here to help! Many problems can be diagnosed and solved (or we can point you towards one of our helpful guides), so send us an email, give us a call for advice or pop into one of our stores for face-to-face support and help.
How do I get a replacement?
In the unlikely event you have a problem with your device, just contact our friendly customer service team on [email protected]
You’ll need to return the item (we can cover a free delivery charge). If we are unable to diagnose and solve your issue, we’ll send you a replacement by Royal Mail First Class. It helps if you have your order number, but if not our team should be able to find your order using your email address.
Delivery & Returns
Hassle Free Returns plus Free Delivery On Orders Over £15
Usually next working day*
Usually 2-4 working days*
Up to £14.99 £3.99 £2.49 £15 to £19.99 £1.99 FREE £20 + FREE -
*Estimated delivery time based on working days and does not include weekends or Bank Holidays. Delivery times vary depending on location so please take into account typical service expectations in your area.
Unfortunately, we can no longer deliver to EU addresses outside the UK due to new EU regulations.
Hassle-Free Returns - & 90 Days to Change Your Mind
Need to return an item? We aim to make the process as easy as possible (it’s also free!)
Just send an email to our friendly customer service team on [email protected], give us a call on 01792 852843 or contact us on chat.
When can I make a return?
When you have an unwanted present or have changed your mind - you’ve got 90 days to decide! Please note this only applies when you have not used the product, and it is in a resalable condition.
You have a faulty product under warranty.
You can see our full returns policy in our terms and conditions.
Not in the UK?
You can see the full list of countries we deliver to here.