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The Avatar is light in weight but high in energy density - and packing 4000 Mah, the Avatar 21700 battery is ideal for high powered mods.
The Avatar is also designed to last, and after 1000 cycles (using to nearly empty and recharge) the battery should still retain 80% of its capacity. It also comes with an installed IC chip designed to prevent the battery pack from overcharge or over-discharge.
Who’s it for?
The Avatar 21700 is ideal for vapers who are using high-powered mods with replacable batteries.
Specs:
- Nominal Capacity: 4000 Mah
- Minimum Capacity: 3900 Mah
- Nominal voltage: 3.7 volts
- Cycle life: Over 1000 cycles
- Diameter: 21.77 mm
- Height: 70.9 mm
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- 1 x Avatar 21700 battery
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At E-Cigarette Direct we pride ourselves on providing you with superb after-sales support, and aim to provide rapid replacements for any faulty device under warranty. This page details the warranties you get with your device, and how to get a replacement.
Charging Equipment
Your charger comes with a 12 month warranty.
Batteries
All mods and batteries are under warranty for three months.
Clearomisers/Tanks
All clearomisers (tanks) with the exception of CE5 clearomisers are under warranty for six months. CE5 clearomisers (tanks) are under warranty for one month.
Please note - these warranties do not apply to the coil within a clearomiser or tank which is a consumable product as below.
Coils
Coils are a consumable product, and as such, will be replaced only if faulty on arrival. Please let us know within 5 days of receipt if your new coil does not work.
What does your warranty mean?
We guarantee that your device is, and will remain, free from defects for the period of the warranty. Please note - this applies to faulty products, and not accidental damage (e.g. dropping on a hard floor!)
The above warranties are subject to our terms and conditions. Please see our full warranty information for further details.
What if the warranty has run out?
We're still here to help! Many problems can be diagnosed and solved (or we can point you towards one of our helpful guides), so send us an email, give us a call for advice or pop into one of our stores for face-to-face support and help.
How do I get a replacement?
In the unlikely event you have a problem with your device, just contact our friendly customer service team on [email protected]
You’ll need to return the item (we can cover a free delivery charge). If we are unable to diagnose and solve your issue, we’ll send you a replacement by Royal Mail First Class. It helps if you have your order number, but if not our team should be able to find your order using your email address.
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Hassle Free Returns plus Free Delivery On Orders Over £15
Second Class First Class Tracked 24 Up to £14.99 £2.49 £2.99 £4.99 £15 to £19.99 FREE £1.99 £2.99 £20 to £99.99 - FREE £1.99 £100 + - - FREE Unfortunately, we can no longer deliver to EU addresses outside the UK due to new EU regulations.
Hassle-Free Returns - & 90 Days to Change Your Mind
Need to return an item? We aim to make the process as easy as possible (it’s also free!)
Just send an email to our friendly customer service team on [email protected], give us a call on 01792 852843 or contact us on chat.
When can I make a return?
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When you have an unwanted present or have changed your mind - you’ve got 90 days to decide! Please note this only applies when you have not used the product, and it is in a resalable condition.
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You have a faulty product under warranty.
You can see our full returns policy in our terms and conditions.
Not in the UK?
You can see the full list of countries we deliver to here.
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The Right and Wrong Ways to Treat Batteries!
Following these simple steps can help you get the most out of your e-cigarette battery.
Battery Safety Information
Do:
- Ensure you use the correct charging equipment for your e-cig (see below).
- Charge batteries on a hard surface.
- Turn your battery off when not in use.
Don’t:
- Use damaged batteries.
- Leave charging batteries unattended.
- Allow contact between your batteries and water.
- Carry in a pocket with coins or keys. (The KBag is a great way to carry batteries securely and safely).
- Expose your battery to sunlight, extreme heat or cold.
For more information see our E-Cig Battery Safety Infographic.
Recommended Charging Equipment
We recommend the Veho Plug Adaptor and the Nitecore Intelli charger (for external batteries). Both are high quality devices from a reputable manufacturer, have performed well in testing and have the right voltage output for e-cigs.
Extending Your E-Cig Battery Life
With regular usage, your e-cig battery will usually last for 3 months, although they can last longer. The following steps can help extend the life of your battery
- Cleaning your battery terminal. The most effective way to do this is to use a cotton swab soaked in alcohol, but you can also clean it with a tissue or a cotton swab.
- Keeping your battery charged. Keeping some charge in your battery can extend your battery life, especially if you go for some time without using it.
Also see: 9 Ways to Extend the Life Of Your Battery | Trouble Shooting Battery Issues
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You must be over 18 to purchase products from E-Cigarette Direct
Nicotine containing products are addictive and are not recommended for non-smokers, persons who are allergic/sensitive to nicotine; pregnant or breast-feeding women; persons who should avoid using nicotine products for medical reasons; or persons with an unstable heart condition, severe hypertension or diabetes. Please keep e-liquid and nicotine containing products out of reach of children and pets. Please note that E-Cigarette Direct do not endorse and are not responsible for the content of other sites linking to us.
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To our website you look under 18.
So, as a responsible retailer, we need to check your age.
You'll only need to do this once and it takes less than a minute.
Our age verification system is quick and easy to complete. Simply enter your date of birth, and our system will use the information from your order to do the rest.
On rare occasions, you might find that you don’t succeed on first try. Don’t worry - our super-friendly customer service team is on hand to ensure that, as long as you are 18 or over, you can still get your vaping supplies!
Once you have confirmed your age we won’t usually need to check again. (Exceptions can occur, for example if you change your name).
(You can help us check your age by ensuring your name and address are spelt absolutely correctly in the order form :) )
How your data is used
We use as little data as possible. The only data that ECigaretteDirect keep is information needed to send your order, and your date of birth (so we only have to check once!)
Your age is checked using Experian, which will check the information you provide against information in existing records to confirm you are over 18. No credit check is performed but a record of the search will be visible to you on your credit report. This will not affect your ability to get credit.
Why do we check age?
As you may know, there has been some concern that under-18’s may try vaping.
This is against both our company policy and the law.
And as responsible retailers, we need to do everything we can to ensure that every customer is of legal age.
For more information, see our Terms and Conditions.
