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About Us

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You must be over 18 to purchase products from ECigaretteDirect

The Halo Team

Who we are

Jean – Founder

A smoker for twenty years (you can read about her struggles to give up on our blog), it was Jean who recognised the potential of the electronic cigarette. After horrible experiences with nicotine patches, when her arms became inflamed, she loved the thought of an alternative smoking product which looked and felt like an cigarette – but without the same awful tobacco properties.

James – Chairman & Co Founder

James is the creator and main writer on The Ashtray Blog. He has also made all our movies about the e-cigarette – as you can see from them, when he is not about to beaten up by a Hungarian gangster he enjoys vaping an e-cigarette with a beer.

Jon – Managing Director

Jon is our General Manager. He has a keen eye for details and keeps everything running smoothly. Jon is heavily involved in the direction of the company, from overseeing new product ideas and marketing plans, to rallying the troops, he’s an important figure and a character in the company.

Jo & The Customer Services Team

Jo heads up our customer service team and is always happy to help. It doesn’t matter how big the problem, or tricky the question, Jo will help you with anything and everything from placing your order to helping with product issues. The customer is always first, just ask Jo!

Will – Product Manager & Mixologist

Will is a keen vaper and probably the best cloud chaser in the company. He has a keen eye for what’s hot and what’s not. He can often be found trying to break the latest kit to make sure that you don’t. He is skilled with a pipette and flavourings, mixing up delightful flavours and sending them out to our Halo Panel for testing before we put them into production.

About The Product

During our initial research we passed over cheaper versions of the same product for an electronic cigarette that was:

  • more reliable
  • purchased directly from a responsible and established manufacturer, not a middle man trading company.
  • gave greater satisfaction
  • had been tested and received the appropriate ROHS and CE certification on the whole product.

About the Company

EcigaretteDirect is a small company. That means:

  • we have time for individual customers.
  • when you have problems, you don’t get automated replies with your name inserted by a computer programme into an email – you get the personal attention you need.
  • unlike some large corporations, it is easy to get in contact with us: you can either telephone Jean on 01792 391384 or email us on [email protected] and we will give our immediate attention to any query.

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You Must Be Over 18 to Buy From E-cigarette Direct

Why do I have to prove my age?

To our website you look under 18.

So, as a responsible retailer, we need to check your age.

You'll only need to do this once and it takes less than a minute.

Our age verification system is quick and easy to complete. Simply enter your date of birth, and our system will use the information from your order to do the rest.

On rare occasions, you might find that you don’t succeed on first try. Don’t worry - our super-friendly customer service team is on hand to ensure that, as long as you are 18 or over, you can still get your vaping supplies!

Once you have confirmed your age we won’t usually need to check again. (Exceptions can occur, for example if you change your name).

(You can help us check your age by ensuring your name and address are spelt absolutely correctly in the order form :) )

How your data is used

We use as little data as possible. The only data that ECigaretteDirect keep is information needed to send your order, and your date of birth (so we only have to check once!)

Your age is checked using Experian, which will check the information you provide against information in existing records to confirm you are over 18. No credit check is performed but a record of the search will be visible to you on your credit report. This will not affect your ability to get credit.

Why do we check age?

As you may know, there has been some concern that under-18’s may try vaping.

This is against both our company policy and the law.

And as responsible retailers, we need to do everything we can to ensure that every customer is of legal age.

For more information, see our Terms and Conditions.

How Secure is e-Cigarette Direct?

Your privacy is important to us, and your personal information should remain just that - personal.

See the little green lock in the search bar? That’s our security certificate (SSL or secure socket layer to be precise). It encrypts all the information you enter so that no-one else can see it.

Information you provide for age verification is sent securely to Experian and no details of the checks are stored in our system. Ever.

If you have any concerns, please call our friendly customer services team on 01792 852843 (Mon - Fri, 9am - 5pm).

For the techies: Our SSL certificate uses an sha256 hashing algorithm.