The MHRA is supposedly holding a consultation into the best options for dealing...View Campaign Article
In this letter, which is in the public domain, Dr Joel Nitzkin, Chair of the...View Campaign Article
In September 2012 we wrote to the MHRA calling for an explanation on their...View Campaign Article
An article by the Peninsula, Qatar on the electronic cigarette contained false...View Campaign Article
Research into the Electronic Cigarette: Elementary Mistakes Lead to a...View Campaign Article
In June 2008 we were made aware that ASH were quoting text found on our website...View Campaign Article
MHRA Ban Letter Related: MHRA Slammed by Policy Comittee MHRA Admit E-cigs Can...View Campaign Article
September 2010 Dear Sir, I am writing to you to make you aware of the grave...View Campaign Article
We have chronicled ASH International’s opposition to the electronic...View Campaign Article
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In 2009 we wrote to Senator Kennedy about his involvement in the tobacco bill...View Campaign Article
To our website you look under 18.
So, as a responsible retailer, we need to check your age.
You'll only need to do this once and it takes less than a minute.
Our age verification system is quick and easy to complete. Simply enter your date of birth, and our system will use the information from your order to do the rest.
On rare occasions, you might find that you don’t succeed on first try. Don’t worry - our super-friendly customer service team is on hand to ensure that, as long as you are 18 or over, you can still get your vaping supplies!
Once you have confirmed your age we won’t usually need to check again. (Exceptions can occur, for example if you change your name).
(You can help us check your age by ensuring your name and address are spelt absolutely correctly in the order form :) )
How your data is used
We use as little data as possible. The only data that ECigaretteDirect keep is information needed to send your order, and your date of birth (so we only have to check once!)
Your age is checked using Experian, which will check the information you provide against information in existing records to confirm you are over 18. No credit check is performed but a record of the search will be visible to you on your credit report. This will not affect your ability to get credit.
Why do we check age?
As you may know, there has been some concern that under-18’s may try vaping.
This is against both our company policy and the law.
And as responsible retailers, we need to do everything we can to ensure that every customer is of legal age.
For more information, see our Terms and Conditions.
Your privacy is important to us, and your personal information should remain just that - personal.
See the little green lock in the search bar? That’s our security certificate (SSL or secure socket layer to be precise). It encrypts all the information you enter so that no-one else can see it.
Information you provide for age verification is sent securely to Experian and no details of the checks are stored in our system. Ever.
If you have any concerns, please call our friendly customer services team on 01792 852843 (Mon - Fri, 9am - 5pm).
For the techies: Our SSL certificate uses an sha256 hashing algorithm.