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E-Cig FAQ – General Questions

You must be over 18 to purchase products from ECigaretteDirect

Welcome to the ECigaretteDirect E-Cig FAQ section! Here you will find everything you ever wanted to know about electronic cigarettes. 

For product specific questions, please click on a link on the right, or scroll down to view the most frequently asked questions.

It depends which flavour you choose. Both cartridges and e-liquids come in different flavours. Many people like to start off on one of the range of tobacco flavours available, but find they quickly graduate to other flavours.
The electronic cigarette is not sold or approved as a smoking cessation device. However with the right strength of nicotine and some willpower, many users are able to switch from traditional cigarettes completely.
With Halo electronic cigarettes, you get all the sensation of smoking with none of the odours of tobacco. You may notice that there is a faint smell of the flavour that you’ve chosen, but this is barley noticeable and dissipates very quickly.
There is no risk of passive smoking when using electronic cigarettes. The smell can linger for a short while so we always ask that you are courteous when using your electronic cigarette in a new environment.

This depends on the device that you are using. Generally, cigalikes are shorter than other types of devices thanks to the short length of cartridges and cigalike batteries. To make sure you don’t feel intimidated by your ecig, here’s a guide to device sizes.Cigalike standard battery: 6.5 cmCigalike kingsize battery: 8 cm

King size cartridge: 5 cm

Cigalike standard battery with king size cartridge: 11.4cm

Cigalike kingsize battery with king size cartridge: 12.9 cm

For tank battery and clearomisers please see individual product pages (link to categories).

Tank devices are longest, featuring straight cylindrical batteries.

Spinner and Aspire BDC – 7.5”

Atlantis Tank & Aspire Sub ohom battery – 7”

Halo 650mAh battery with H2 – 5.5”

Electronic cigarette use is not restricted by the smokefree act, so you can technically use them anywhere. However, some places have chosen to ban usage. You should always ask the venue manager when using your electronic cigarette for the first time in a new location.
Yes! Exact savings are hard to calculate, as everyone uses ecigs in different ways, and exact usage depends on how long you puff, how frequently you puff e.t.c. However, we estimate that the average 20 a day smoker will save well over £1800 a year. (One of our customers even bought a house with her savings – see here for the full story as featured in the Daily Mail.)
Anyone over the age of 18 can purchase Halo, and all other electronic cigarette products on our website. However, e-cigarettes are designed as an alternative to smoking, and are not recommended by use for non-smokers.
You can buy Halo products in all ECigaretteDirect shops and approved resellers. You can see all our stores here.
If you want a device similar to a cigarette, we recommend that you start off with a cartridges and a battery, and maybe a pack of extra cartridges. If similarity to a cigarette is not important, and you don’t mind changing e-liquid and atomisers, we recommend going straight to a refillable kit. For more advice, see Which Starter Kit Is For Me?
To place an order on the website, add your desired items to the cart and click checkout to enter payment and shipping details to complete your order. Alternatively, you can call your customer services team on 01792 852843.
If you have received a promotional code for use on the site, you can use it in your basket. Simply click on Got a Voucher, and enter your discount code. Once entered, you will see your discount applied to your order.
We aim to send out all orders placed before 2pm on the same day. 95% of these arrive the next day. You can choose from Royal Mail first class (free for orders over £20.00) or Interlink Express (UK mainland only).
If you have selected Interlink Express for your delivery you will receive a text message or email with the date and time the courier service will attempt delivery of your order. If you have selected Royal Mail this will be sent via recorded delivery if over £39.99, or if a kit has been purchased. If you would like us to track these details for you, please contact us on 01792 852843 or email [email protected] where we can provide you with a tracking number. Any orders that are under £39.99 will be sent First class Royal Mail.
As we work very hard to dispatch orders as quckly as possible, it is vital you contact us immediately so we can stop your order from being processed. Please email us at [email protected].co.uk or call us on 01792 852843.
If you need to return an item for whatever reason, please visit this page (cancellations) or email us on [email protected]
Speedy dispatch is our priority, and we aim to send out all orders before 3pm on the same day. 95% of these arrive the next day. You can choose from Royal Mail first class (free for orders over £20.00) or Interlink Express (UK mainland only). All Royal Mail Orders are sent first class.
You can create a new account on ECigarettedirect here. It’s quick, easy – and you’ll get some great benefits, including 500 reward points (worth £5.00) to spend on your first order!
Having an account comes with an array of great benefits: – save name and address for quick reordering – earn points on every purchase, and redeem them off future purchases – sales and discount codes – regular giveaways – tutorials, downloads and blog posts – updates on new products. – 500 points (worth £5.00) off your first order!
Simply log in. You can find the log in at the top of the website, on the black bar. Once you have logged in, click on the drop box and select My Account to see all the options.
To change your password, click on the login button at the top of the page to start your password recovery. Below username and password fields, click on “forgotten password”. We will email a password reset link to your email address if there is an account associated with it. If you need any help, just contact us on [email protected]!

Below username and password fields, click on “forgotten password”. We will email a password reset link to your email address if there is an account associated with it. If you are still having problems, you can email [email protected], along with your full name and the email address that you’re registered with and we will try to help. Alternatively, you can call 01792 852843 to speak to a friendly customer service advisor.

You can sign up to the newsletter through the form at the bottom of the website. It’s a great idea, as we run regular offers – meaning you can get your favourite refills or e-liquid at a great discount!
You can pick up a cigalike bundle for just £19.99! The Micro kit includes 1 battery, two traditional flavoured cartridges and a USB stub charger
Unlike traditional cigarettes where you can only choose from roll up tobacco or pre made cartons, there are a number of different types of electronic cigarettes to satisfy people’s requirements. These have been developed in response to the demand for intermediate and advanced vapers for more advanced products. 1st Generation – Cigalikes, with removable cartridges. You are limited to the flavours that are available in the cartridges. these devices are not refillable.
2nd Generation – Refillable clearomisers and larger battery capacities.
3rd Generation – Mechanical mods and regulated box mods. This is where the technology gets exciting. Third generation devices are for the more experienced vaper, but are becoming more accessible to new users with improved technology and ease of use. For more information on the generations of devices available, click here.
It’s easy to get started with electronic cigarettes from Halo. First choose whether you would like a cigalike (looks like a traditional cigarette) or Tank system (larger, refillable). This guide will help you. You’ll also find tutorials, tips and videos on our E-Cigarette Academy and great after sales support. For more information, check out our beginners guide here.
We offer FREE UK delivery for all order over £20.99. These orders will be sent via Royal Mail. Here are the delivery costs for orders under £20.99
Royal Mail first Class UK Mainland – £2.99
Interlink Express UK Mainland – £3.99
International £10.99

There are two types of kits that we would recommend to new users, Halo Cigalike, or Halo Tank kits. Cigalike kits are best for people who want a device which looks like a cigarette and is very easy to use. To help choose the correct kit for you, check out this guide!

We aim to dispatch all orders placed before 3pm on the same day the order was received. Any order placed after this time may be sent out the next working day. Please note that orders placed on a Friday afternoon (after 3pm) may not be dispatched until Monday morning.

From time to time we will run special offers and discounts on a selection of our products. You will be able to view these on the homepage or in the special offers section. To make sure you don’t miss a bargain and to be kept up to date with the latest products, please sign up to our newsletter or open an account, ticking the option to receive the newsletter.

Yes we do, all you have to do is sign up for an account. You can earn rewards by:

  • making purchases
  • leaving a review
  • referring a friend

To join, just sign up for an account!

We accept payment by credit card and PayPal. For credit card payments, we accept the following cards;

  • Visa
  • Mastercard
  • Maestro
  • Cirrus

When you complete an order with your credit card, your card issuer may ask you to perform additional security steps to authorise the transaction, such as 3d secure, Mastercard Securecode, or Verified by Visa.

Credit card payments will appear on your statement as “www.ecigarettedirect.co.uk”
We aim to dispatch all order’s placed before 2pm on the same day. Orders placed after 3pm may not be dispatched out until the next working day. Over 95% of orders arrive the next day.
We ship to the UK, Australia and New Zealand. EU regulations mean we can no longer shop to non-UK EU countries. For a full list of the locations that we ship to, please take a look at our shipping page here.
Nicotine can be harmful in large doses. The quantities present in ecigarettes are low enough that they do not pose a high level of danger to adults using them properly. A peer reviewed study by toxicology experts Bibra classifies eliquid below 2.5% in the same category as washing up eliquid.
If you are a moderate to heavy smoker, we recommend you start with 1.8% eliquid, which is what we provide with refillable kits. Note that with first and second generation devices you usually need to go one strength above what you usually use. However, with more efficient third generation devices, you can usually reduce the amount of nicotine.
All our products are suitable for vegetarians.
Once it’s made, the ingredients in eliquid continue to break down and mix, which develops the flavour. As this happens, eliquid tends to turn a darker shade. It can take months for flavours to finish breaking down to reach their best flavour. Our eliquid is ready to go right out of the bottle, but additional steeping time might help bring out the flavour.
Coils (the part of the e-cig that heats up the e-liquid) have resistance measured in ohms. Generally, the lower the resistance, the more power is needed, and the more vapour is produced. When you use a coil with a resistance of less than one ohm, you are sub-ohming. For more information, see our Beginner’s Guide to Sub-Ohming.


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You Must Be Over 18 to Buy From E-cigarette Direct

Why do I have to prove my age?

To our website you look under 18.

So, as a responsible retailer, we need to check your age.

You'll only need to do this once and it takes less than a minute.

Our age verification system is quick and easy to complete. Simply enter your date of birth, and our system will use the information from your order to do the rest.

On rare occasions, you might find that you don’t succeed on first try. Don’t worry - our super-friendly customer service team is on hand to ensure that, as long as you are 18 or over, you can still get your vaping supplies!

Once you have confirmed your age we won’t usually need to check again. (Exceptions can occur, for example if you change your name).

(You can help us check your age by ensuring your name and address are spelt absolutely correctly in the order form :) )

How your data is used

We use as little data as possible. The only data that ECigaretteDirect keep is information needed to send your order, and your date of birth (so we only have to check once!)

Your age is checked using Experian, which will check the information you provide against information in existing records to confirm you are over 18. No credit check is performed but a record of the search will be visible to you on your credit report. This will not affect your ability to get credit.

Why do we check age?

As you may know, there has been some concern that under-18’s may try vaping.

This is against both our company policy and the law.

And as responsible retailers, we need to do everything we can to ensure that every customer is of legal age.

For more information, see our Terms and Conditions.

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See the little green lock in the search bar? That’s our security certificate (SSL or secure socket layer to be precise). It encrypts all the information you enter so that no-one else can see it.

Information you provide for age verification is sent securely to Experian and no details of the checks are stored in our system. Ever.

If you have any concerns, please call our friendly customer services team on 01792 852843 (Mon - Fri, 9am - 5pm).

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