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You must be over 18 to purchase products from ECigaretteDirect

Jobs for for Awesome People!

We are a fun, fast growing, values led employer who believes in putting people before profits. If you are energetic, passionate and driven, and would like to make a real difference to people’s lives, then we want to hear from you!

Available Jobs

E-Cigarette Direct Staff
E-Cigarette Direct Staff
E-Cigarette Direct Staff

Reasons to work for E-Cigarette Direct

  1. We pay all out employees above the National living wage for over 25 year olds, regardless of age.
  2. Opportunity to earn great bonuses
  3. You can make a real difference to people’s lives.
  4. A value-led family business where people come first.
  5. Opportunities for personal and career development.
  6. Open communication with everyone from colleagues to directors.
  7. Generous staff discounts.

What sort of people are we looking for?

People who:

  • Share our values
  • Bring passion and energy to everything you do
  • Will fit into a fun and collaborative environment
  • Want to develop personally and professionally
  • Have empathy and compassion for colleagues, customers and suppliers

Our Values

At E-Cigarette Direct, 12 values underpin our philosophy and culture and inform the way we work and the decisions we make. They are:

1. Exceed customer expectations, whatever your role.
2. Problems happen. It’s how we deal with them that matters.
3. Be honest, but with compassion.
4. Take responsibility.
5. Work as a team.
6. Play the long game.
7. Continually seek improvement.
8. Embrace change.
9. Be kind.
10. Put yourself in other’s shoes.
11. Put trust over control.
12. Focus on what really matters.

These core values remain under constant review and we’re always open to ideas from all our colleagues about our values.

What Our Staff Say

How would you describe the company and the working environment?

“ Everyone is knowledgeable and easy to talk to. No question is a stupid question. It’s a honour and a pleasure to work for the company. ”

“ The culture at ECD is very collaborative, senior managers are open to ideas and suggestions and you feel that your suggestions are genuinely welcomed. ”

“ Great place to work! Good ethos, relaxed attitude, yet busy. Fun place to be. ”

“ Laid back approach but serious at the same time! Incredible environment to work in! ”

“ Best company I’ve ever worked for, the best thing about this company is not you’re not just an employee number, you actually help make this business a success. ”

“ It’s like one big family. I think the fact that it is a family run business it makes the atmosphere so laid back and comfortable. ”

“ I felt welcomed into the family unit from day one, supportive and understanding and i’m still happy with my job to this day! ”

What do you enjoy most about your job?

“ Coffee…only joking. The staff mainly, everyone is just so bubbly and it really does make everyday feel different. ”

“ When you see customers who came to you for help and come back a few weeks later and thank you and inform you they have successfully made the switch. ”

“ Introducing people to something new and surprising customers with flavours they would have never otherwise tried. ”

“ Meeting so many different people on a daily basis, Seeing how transitioning has improved their lives, It gives me that little warm feeling inside. ”

Want to read more? See what people say about us on Glassdoor!

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You Must Be Over 18 to Buy From E-cigarette Direct

Why do I have to prove my age?

To our website you look under 18.

So, as a responsible retailer, we need to check your age.

You'll only need to do this once and it takes less than a minute.

Our age verification system is quick and easy to complete. Simply enter your date of birth, and our system will use the information from your order to do the rest.

On rare occasions, you might find that you don’t succeed on first try. Don’t worry - our super-friendly customer service team is on hand to ensure that, as long as you are 18 or over, you can still get your vaping supplies!

Once you have confirmed your age we won’t usually need to check again. (Exceptions can occur, for example if you change your name).

(You can help us check your age by ensuring your name and address are spelt absolutely correctly in the order form :) )

How your data is used

We use as little data as possible. The only data that ECigaretteDirect keep is information needed to send your order, and your date of birth (so we only have to check once!)

Your age is checked using Experian, which will check the information you provide against information in existing records to confirm you are over 18. No credit check is performed but a record of the search will be visible to you on your credit report. This will not affect your ability to get credit.

Why do we check age?

As you may know, there has been some concern that under-18’s may try vaping.

This is against both our company policy and the law.

And as responsible retailers, we need to do everything we can to ensure that every customer is of legal age.

For more information, see our Terms and Conditions.

How Secure is e-Cigarette Direct?

Your privacy is important to us, and your personal information should remain just that - personal.

See the little green lock in the search bar? That’s our security certificate (SSL or secure socket layer to be precise). It encrypts all the information you enter so that no-one else can see it.

Information you provide for age verification is sent securely to Experian and no details of the checks are stored in our system. Ever.

If you have any concerns, please call our friendly customer services team on 01792 852843 (Mon - Fri, 9am - 5pm).

For the techies: Our SSL certificate uses an sha256 hashing algorithm.