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Vape Shop in Hereford

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You must be over 18 to purchase products from ECigaretteDirect

Address

E-Cigarette Direct
Unit 3,
All Saints Court,
Hereford,
HB4 0BA

Opening Hours

Monday – Thursday: 9.00 am – 5.30 pm
Friday – Saturday: 8:30 am – 5.30 pm
Sunday: 10.00 am – 4.00 pm

What Our Staff Say

Lee
“The best thing about the job for me is selling something that I love and believe in, as well as finding the right product for the customer’s needs to enable them to make an easier switch to vaping. I also love to hear people’s success stories about how much better they feel after they have switched to e-cigarettes, as this in turn gives me pride and enthusiasm in my role.
I always ensure I commit time and dedication to old and new customers, and therefore if you’re a vaping novice I will always endeavor to partner you with the right equipment that is tailored to your needs by gauging your individual requirements, guiding you through the step by step process of how your new equipment works to enable you a better chance of success. I will always strive to explain things in layman’s terms to cut out the jargon that can sometimes intimidate potential vapers, and thrive on guiding customers along their smoke free journey.”
Martyn
“Personally, I enjoy finding the right vape for people that have tried before, but failed to successfully make the switch from analogue to electronic cigarettes the most.
Asking the right questions to find whether what caused them not to succeed was themselves (I wasn’t an immediate quitter but I’ve been a vaper 4yrs now. Don’t give up giving up!), the device, or the liquid.
I couldn’t count the amount of times I’ve had customers having purchased a high output device to start on, coming to me still smoking and expecting to buy a whole new kit, yet walking away happy having spent a quarter of the money.
My own personal piece of kit is the NX-75 from Aspire. I don’t need monster power to get the delivery I need, the mod is solid, and I have to have removable batteries, as often I’ll need to swap batteries when a charge isn’t possible.”

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You Must Be Over 18 to Buy From E-cigarette Direct

Why do I have to prove my age?

To our website you look under 18.

So, as a responsible retailer, we need to check your age.

You'll only need to do this once and it takes less than a minute.

Our age verification system is quick and easy to complete. Simply enter your date of birth, and our system will use the information from your order to do the rest.

On rare occasions, you might find that you don’t succeed on first try. Don’t worry - our super-friendly customer service team is on hand to ensure that, as long as you are 18 or over, you can still get your vaping supplies!

Once you have confirmed your age we won’t usually need to check again. (Exceptions can occur, for example if you change your name).

(You can help us check your age by ensuring your name and address are spelt absolutely correctly in the order form :) )

How your data is used

We use as little data as possible. The only data that ECigaretteDirect keep is information needed to send your order, and your date of birth (so we only have to check once!)

Your age is checked using Experian, which will check the information you provide against information in existing records to confirm you are over 18. No credit check is performed but a record of the search will be visible to you on your credit report. This will not affect your ability to get credit.

Why do we check age?

As you may know, there has been some concern that under-18’s may try vaping.

This is against both our company policy and the law.

And as responsible retailers, we need to do everything we can to ensure that every customer is of legal age.

For more information, see our Terms and Conditions.

How Secure is e-Cigarette Direct?

Your privacy is important to us, and your personal information should remain just that - personal.

See the little green lock in the search bar? That’s our security certificate (SSL or secure socket layer to be precise). It encrypts all the information you enter so that no-one else can see it.

Information you provide for age verification is sent securely to Experian and no details of the checks are stored in our system. Ever.

If you have any concerns, please call our friendly customer services team on 01792 852843 (Mon - Fri, 9am - 5pm).

For the techies: Our SSL certificate uses an sha256 hashing algorithm.