ECigaretteDirect Delivery Times
How long will it take me to get my order?
We aim to dispatch all orders placed before midday the same day, and we achieve this 99% of the time.
All orders under £39.99 are sent by Royal Mail first class delivery, and over 92% of UK orders sent by Royal Mail arrive the day after being dispatched.
Orders over £39.99 are sent via APC courier and will require a signature on arrival.
Very, very occassionally, an order will go missing in the post. It's our policy to resend these orders by recorded delivery after 5 working days have passed. However, if you ever run out of refills please let us know, and we will send you some to keep you going!
Do you use recorded delivery?
We do not send orders under £39.99 by recorded delivery unless the orders is too large to go through a letter box. That's because if you are out, you'll get a slip of paper through your letterbox and will have to pick up your parcel from the post office. However, if we need to resend your order we do this using recorded delivery so we can track the package.