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Charlie’s Chalk Dust is a range of shortfills conceived and created in Orange County, California. The e-liquids bring you complex, layered flavours, with different flavours often detectable on the inhale and exhale.
Each e-liquid consists of 50ml of zero nicotine e-liquid in a 60ml bottle, with space to add a 10ml nicotine shot. Most of the e-liquids come with a VG:PG ratio of 70:30, making them suitable for high wattage devices combined with low resistance coils.
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At E-Cigarette Direct we pride ourselves on providing you with superb after-sales support, and aim to provide rapid replacements for any faulty device under warranty. This page details the warranties you get with your device, and how to get a replacement.
Charging Equipment
Your charger comes with a 12 month warranty.
Batteries
All mods and batteries are under warranty for three months.
Clearomisers/Tanks
All clearomisers (tanks) with the exception of CE5 clearomisers are under warranty for six months. CE5 clearomisers (tanks) are under warranty for one month.
Please note - these warranties do not apply to the coil within a clearomiser or tank which is a consumable product as below.
Coils
Coils are a consumable product, and as such, will be replaced only if faulty on arrival. Please let us know within 5 days of receipt if your new coil does not work.
What does your warranty mean?
We guarantee that your device is, and will remain, free from defects for the period of the warranty. Please note - this applies to faulty products, and not accidental damage (e.g. dropping on a hard floor!)
The above warranties are subject to our terms and conditions. Please see our full warranty information for further details.
What if the warranty has run out?
We're still here to help! Many problems can be diagnosed and solved (or we can point you towards one of our helpful guides), so send us an email, give us a call for advice or pop into one of our stores for face-to-face support and help.
How do I get a replacement?
In the unlikely event you have a problem with your device, just contact our friendly customer service team on [email protected]
You’ll need to return the item (we can cover a free delivery charge). If we are unable to diagnose and solve your issue, we’ll send you a replacement by Royal Mail First Class. It helps if you have your order number, but if not our team should be able to find your order using your email address.
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Hassle Free Returns plus Free Delivery On Orders Over £15
Delivery Prices and Speeds
Due to the current Covid-19 pandemic, Royal Mail are dealing with both huge demand and staff shortages. Our postal workers are doing a tremendous job despite this, but please be aware that from time to time deliveries may take a little longer than usual.
Option Price Speed Features Royal Mail 24 £2.99 or FREE for orders over £15 1-7 working days if purchase completed before 5pm.
Parcels ship Monday - Friday excluding bank holidays. 95% of orders arrive next day.- Orders over £100.00 are sent Royal Mail Tracked 24 and require a signature.
Royal Mail Tracked 24 £4.99 or £1.99 for orders between £15 to £100 or FREE for orders over £100 Next working day.
Parcels ship Monday - Friday excluding bank holidays.- Tracked - signature required.
Unfortunately, we can no longer deliver to EU addresses outside the UK due to new EU regulations. Hassle-Free Returns - & 90 Days to Change Your Mind
Need to return an item? We aim to make the process as easy as possible (it’s also free!)
Just send an email to our friendly customer service team on [email protected], give us a call on 01792 852843 or contact us on chat.
When can I make a return?
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When you have an unwanted present or have changed your mind - you’ve got 90 days to decide! Please note this only applies when you have not used the product, and it is in a resalable condition.
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You have a faulty product under warranty.
You can see our full returns policy in our terms and conditions.
Not in the UK?
You can see the full list of countries we deliver to here.
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You must be over 18 to purchase products from E-Cigarette Direct
Nicotine containing products are addictive and are not recommended for non-smokers, persons who are allergic/sensitive to nicotine; pregnant or breast-feeding women; persons who should avoid using nicotine products for medical reasons; or persons with an unstable heart condition, severe hypertension or diabetes. Please keep e-liquid and nicotine containing products out of reach of children and pets. Please note that E-Cigarette Direct do not endorse and are not responsible for the content of other sites linking to us.
Copyright © 2021 E-Cigarette Direct. Registered no. 6682359
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On rare occasions, you might find that you don’t succeed on first try. Don’t worry - our super-friendly customer service team is on hand to ensure that, as long as you are 18 or over, you can still get your vaping supplies!
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Why do we check age?
As you may know, there has been some concern that under-18’s may try vaping.
This is against both our company policy and the law.
And as responsible retailers, we need to do everything we can to ensure that every customer is of legal age.
For more information, see our Terms and Conditions.
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