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T-Juice is manufactured in a state of the art factory in London. All e-liquid is made with pharmaceutical grade nicotine, and all ingredients are sourced in either the EU or the USA, with 95% of ingredients procured right here in the UK. T-Juice undergoes strict batch control to ensure the quality of every e-liquid in every bottle.
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What's in your e-liquid?
We take the quality, purity and safety of our products seriously. All our e-liquid is made with pharmaceutical grade nicotine and food grade flavourings, and each flavour and strength available in our E-Liquid ranges undergoes strict testing in Government approved labs. Only those that meet our stringent quality standards make it to our shelves. Find out more here.
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Hassle Free Returns and Fast Delivery, Free Over £15
Please note that high demand on postal services mean deliveries may take longer than usual.
Order before 5pm for next day delivery.
At ECigaretteDirect we understand delivery speed is incredibly important. After all, if you’ve switched from cigarettes to vaping, you don’t want to wait for your vape!
That’s why if you place an order before 5pm Mon-Fri, it’ll be shipped the same day.
What’s more, if you place an order over £15.00 you get FREE delivery.
Delivery Prices and SpeedsOption
Price
Speed
Features
Royal Mail 1st Class Standard Delivery
£2.99 or FREE for orders over £15
1-5 working days if purchase completed before 5pm.
Parcels ship Monday - Friday excluding bank holidays. 95% of orders arrive next day.- Signature required for orders over £40.00.
- Orders over £40.00 are sent Royal Mail Tracked 24.
Next Working Day Royal Mail Tracked 24
£3.99 or FREE for orders over £40
Next working day.
Parcels ship Monday - Friday excluding bank holidays.- Tracked - signature required
International Delivery
Depends on country
Parcels ship Monday - Friday excluding bank holidays.
Delivery times 9-21 days depending on country.
See here for countries we deliver to.- Tracked
Unfortunately, we can no longer deliver to addresses outside the UK but in the EU due to new EU regulations.
Hassle-Free Returns - & 90 Days to Change Your Mind
Need to return an item? We aim to make the process as easy as possible (it’s also free!).
We can arrange for a free pickup or for your product to be sent back free of charge. There’s no need to fill in a complicated form - just send an email to our friendly customer service team on [email protected], give us a call on 01792 852843 or use this contact form.
When can I make a return?
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When you have an unwanted present or have changed your mind - you’ve got 90 days to decide! Please note this only applies when you have not used the product, and it is in a resalable condition.
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You have a faulty product under warranty.
You can see our full returns policy in our terms and conditions.
Not in the UK?
We also ship internationally, including Australia and New Zealand. You can see the full list of countries we deliver to here.
You must be over 18 to purchase products from E-Cigarette Direct
Nicotine containing products are addictive and are not recommended for non-smokers, persons who are allergic/sensitive to nicotine; pregnant or breast-feeding women; persons who should avoid using nicotine products for medical reasons; or persons with an unstable heart condition, severe hypertension or diabetes. Please keep e-liquid and nicotine containing products out of reach of children and pets. Please note that E-Cigarette Direct do not endorse and are not responsible for the content of other sites linking to us.
Copyright © 2020 E-Cigarette Direct. Registered no. 6682359
Search
Why do I have to prove my age?
To our website you look under 18.
So, as a responsible retailer, we need to check your age.
You'll only need to do this once and it takes less than a minute.
Our age verification system is quick and easy to complete. Simply enter your date of birth, and our system will use the information from your order to do the rest.
On rare occasions, you might find that you don’t succeed on first try. Don’t worry - our super-friendly customer service team is on hand to ensure that, as long as you are 18 or over, you can still get your vaping supplies!
Once you have confirmed your age we won’t usually need to check again. (Exceptions can occur, for example if you change your name).
(You can help us check your age by ensuring your name and address are spelt absolutely correctly in the order form :) )
How your data is used
We use as little data as possible. The only data that ECigaretteDirect keep is information needed to send your order, and your date of birth (so we only have to check once!)
Your age is checked using Experian, which will check the information you provide against information in existing records to confirm you are over 18. No credit check is performed but a record of the search will be visible to you on your credit report. This will not affect your ability to get credit.
Why do we check age?
As you may know, there has been some concern that under-18’s may try vaping.
This is against both our company policy and the law.
And as responsible retailers, we need to do everything we can to ensure that every customer is of legal age.
For more information, see our Terms and Conditions.
How Secure is e-Cigarette Direct?
Your privacy is important to us, and your personal information should remain just that - personal.
See the little green lock in the search bar? That’s our security certificate (SSL or secure socket layer to be precise). It encrypts all the information you enter so that no-one else can see it.
Information you provide for age verification is sent securely to Experian and no details of the checks are stored in our system. Ever.
If you have any concerns, please call our friendly customer services team on 01792 852843 (Mon - Fri, 9am - 5pm).
For the techies: Our SSL certificate uses an sha256 hashing algorithm.
