Innokin Jem Vape Kit

Description

This sleek device is compact and designed to easily fit into your pocket or bag. This device is designed for mouth to lung vaping (when vapour is taken into the mouth before inhaling) and its tight draw means it is ideal for new vapers who want a similar experience to that of smoking.

The 1000mAh battery with the lower power range means this device should be able to provide many hours of vaping before needing a recharge.

Who’s it for?

The Jem is a great kit for new and entry level vapers, and for people who are looking for a compact and easy-to-use device. The controls are simple to use while still allowing the flexibility to increase or decrease the power levels.

Specs:

1000mAh battery capacity
Adjustable wattage from 10-13.5W
Convenient top-fill tank
Adjustable airflow

Whats in the Box?

1 x JEM Battery.
1 x JEM Tank.
1 x JEM Coil.
1 x Micro USB Charging Cable.
1 x Quick Start Guide.

Reviews

Warranty

At ECigaretteDirect we pride ourselves on providing you with superb after-sales support, and aim to provide rapid replacements for any faulty device under warranty. This page details the warranties you get with your device, and how to get a replacement.

Charging Equipment

Your charger comes with a 12 month warranty.

Batteries

All mods and batteries are under warranty for three months.

Clearomisers/Tanks

All clearomisers (tanks) with the exception of CE5 clearomisers are under warranty for six months. CE5 clearomisers (tanks) are under warranty for one month.

Please note - these warranties do not apply to the coil within a clearomiser or tank which is a consumable product as below.

Coils

Coils are a consumable product, and as such, will be replaced only if faulty on arrival. Please let us know within 5 days of receipt if your new coil does not work.

What does your warranty mean?

We guarantee that your device is, and will remain, free from defects for the period of the warranty. Please note - this applies to faulty products, and not accidental damage (e.g. dropping on a hard floor!)

The above warranties are subject to our terms and conditions. Please click here for further information.

What if the warranty has run out?

We're still here to help! Many problems can be diagnosed and solved (or we can point you towards one of our helpful guides), so send us an email, give us a call for advice or pop into one of our stores for face-to-face support and help.

How do I get a replacement?

In the unlikely event you have a problem with your device, just contact our friendly customer service team on [email protected]

You’ll need to return the item (we can arrange pick up free of charge). If we are unable to diagnose and solve your issue, we’ll send you a replacement by Royal Mail First Class. It helps if you have your order number, but if not our team should be able to find your order using your email address.

Delivery & Returns

Hassle Free Returns and Fast Delivery, Free Over £20

Order before 3pm for next day delivery.
At ECigaretteDirect we understand delivery speed is incredibly important. After all, if you’ve switched from cigarettes to vaping, you don’t want to wait for your vape!

That’s why if you place an order before 3pm Mon-Fri, it’ll be shipped the same day.
What’s more, if you place an order over £20.00 you get FREE delivery.

Delivery Prices and Speeds

Option	Price	Speed	Features
Royal Mail 1st Class Standard Delivery	£2.99 or FREE for orders over £20	1-2 working days if purchase completed before 3pm. Parcels ship Monday - Friday excluding bank holidays. 95% of orders arrive next day.	Signature required for orders over £40.00. Orders over £40.00 are sent by recorded delivery.
Next Working Day Courier Delivery (DPD)	£3.99 or FREE for orders over £40	Next working day. Parcels ship Monday - Friday excluding bank holidays.	Tracked - signature required 1 Hour Estimated Time Slot
International Delivery	Depends on country	Parcels ship Monday - Friday excluding bank holidays. Delivery times 9-21 days depending on country. See here for countries we deliver to.	Tracked except for Australia.
Unfortunately, we can no longer deliver to addresses outside the UK but in the EU due to new EU regulations.

Hassle-Free Returns - & 90 Days to Change Your Mind

Need to return an item? We aim to make the process as easy as possible (it’s also free!).

We can arrange for a free pickup or for your product to be sent back free of charge. There’s no need to fill in a complicated form - just send an email to our friendly customer service team on [email protected], give us a call on 01792 852843 or use this contact form.

When can I make a return?

When you have an unwanted present or have changed your mind - you’ve got 90 days to decide as long as you haven’t used the product ;)
You have a faulty product under warranty.

You can see our full returns policy in our terms and conditions here.

Not in the UK?

We also ship internationally, including Australia and New Zealand. You can see the full list of countries here.

Product Care

Using Your Tank: Best Practice

Follow these simple steps to get the most out of your tank.

When filling, always avoid getting e-liquid in the centre tube.
Don’t hold down the button before inhaling.
When attaching the coil, screw it in firmly but don’t over-tighten.
Make sure you use the right power settings. If unsure, check the manual or start with a low power setting and work your way up till you get the right hit.

Also see: 14 Ways to Stop Your Clearomiser from Leaking.

How To Maximise the Life Of Your Coils

Coils don't last forever, but by taking a few easy steps you can often extend their life!

Always allow your e-liquid to soak into your coil for at least five minutes before using it. This will help prevent your coil from burning out.

Once you’re using the device, it is important to keep your tank topped up. If the e-liquid gets too low and the coil is exposed, the coil can burn out.

For more advice, see Seven Easy Ways to Stop Your Coil From Burning Out.

The Right and Wrong Ways to Treat Batteries!

Following these simple steps can help you get the most out of your e-cigarette battery.

Battery Safety Information

Do:

Ensure you use the correct charging equipment for your e-cig (see below).
Charge batteries on a hard surface.
Turn your battery off when not in use.

Don’t:

Use damaged batteries.
Leave charging batteries unattended.
Allow contact between your batteries and water.
Carry in a pocket with coins or keys. (The KBag is a great way to carry batteries securely and safely).
Expose your battery to sunlight, extreme heat or cold.

For more information see our E-Cig Battery Safety Infographic.

Recommended Charging Equipment

We recommend the Veho Plug Adaptor and the Nitecore Intelli charger (for external batteries). Both are high quality devices from a reputable manufacturer, have performed well in testing and have the right voltage output for e-cigs.

Extending Your E-Cig Battery Life

With regular usage, your e-cig battery will usually last for 3 months, although they can last longer. The following steps can help extend the life of your battery

Cleaning your battery terminal. The most effective way to do this is to use a cotton swab soaked in alcohol, but you can also clean it with a tissue or a cotton swab.
Keeping your battery charged. Keeping some charge in your battery can extend your battery life, especially if you go for some time without using it.

Also see: 9 Ways to Extend the Life Of Your Battery | Trouble Shooting Battery Issues