This sleek device is compact and designed to easily fit into your pocket or bag. This device is designed for mouth to lung vaping (when vapour is taken into the mouth before inhaling) and its tight draw means it is ideal for new vapers who want a similar experience to that of smoking.
The 1000mAh battery with the lower power range means this device should be able to provide many hours of vaping before needing a recharge.
Who’s it for?
The Jem is a great kit for new and entry level vapers, and for people who are looking for a compact and easy-to-use device. The controls are simple to use while still allowing the flexibility to increase or decrease the power levels.
- 1000mAh battery capacity
- Adjustable wattage from 10-13.5W
- Convenient top-fill tank
- Adjustable airflow
How to use the Innokin Jem
Filling the Innokin Jem
Remove the top piece (the whole kaboodle, not just the mouthpiece!) You’ll see two large side holes. Insert the nozzle of your e-liquid bottle into one of these and squeeze e-liquid in. Replace the top piece.
Priming the Coil
As with all tanks, it’s well worth priming the Innokin Jem coil before use.
First, remove the bottom of the tank by screwing it clockwise. The coil is attached to the bottom piece. In the coil you’ll see small holes with white cotton showing through - these are the ports. Drip 2 drops of e-liquid into these and down the center of the coil. Replace the bottom piece by screwing it on anti-clockwise.
Fill the tank with e-liquid and allow to soak. (Innokin advise waiting ten minutes, although this might be a bit on the cautious side ;) )You can also take a couple of drags (without pressing the button) to speed up the process.
Changing the Coil
After you’ve been using the coil for a while, or if it starts to taste burnt, it’s a good idea to replace the coil.
To do so, remove the bottom piece by screwing it clockwise. Then remove the coil by screwing it anti-clockwise. Replace with a new coil, and screw back into the tank.
Adjusting the Airflow
At the base of the tank is a black ring. For a lighter, airier vape, open this wide - three holes will show. For a tighter vape, close either fully or partially.
Press the fire button three times to turn the Jem on. Then press the button and hold while inhaling to vape. To turn the battery off (always a good idea before stowing away in your pocket or bag!) press three times again to turn the Jem off.
A series of triangles below the fire button indicate battery life. A green light indicates the battery has plenty of charge left. The yellow light indicates the battery is 50% full and a red light indicates that the battery needs charging.
Whats in the Box?
- 1 x JEM Battery.
- 1 x JEM Tank.
- 1 x JEM Coil.
- 1 x Micro USB Charging Cable.
- 1 x Quick Start Guide.
At ECigaretteDirect we pride ourselves on providing you with superb after-sales support, and aim to provide rapid replacements for any faulty device under warranty. This page details the warranties you get with your device, and how to get a replacement.
Your charger comes with a 12 month warranty.
All mods and batteries are under warranty for three months.
All clearomisers (tanks) with the exception of CE5 clearomisers are under warranty for six months. CE5 clearomisers (tanks) are under warranty for one month.
Please note - these warranties do not apply to the coil within a clearomiser or tank which is a consumable product as below.
Coils are a consumable product, and as such, will be replaced only if faulty on arrival. Please let us know within 5 days of receipt if your new coil does not work.
What does your warranty mean?
We guarantee that your device is, and will remain, free from defects for the period of the warranty. Please note - this applies to faulty products, and not accidental damage (e.g. dropping on a hard floor!)
The above warranties are subject to our terms and conditions. Please click here for further information.
What if the warranty has run out?
We're still here to help! Many problems can be diagnosed and solved (or we can point you towards one of our helpful guides), so send us an email, give us a call for advice or pop into one of our stores for face-to-face support and help.
How do I get a replacement?
In the unlikely event you have a problem with your device, just contact our friendly customer service team on [email protected]
You’ll need to return the item (we can arrange pick up free of charge). If we are unable to diagnose and solve your issue, we’ll send you a replacement by Royal Mail First Class. It helps if you have your order number, but if not our team should be able to find your order using your email address.
Delivery & Returns
Hassle Free Returns and Fast Delivery, Free Over £20
Order before 3pm for next day delivery.
At ECigaretteDirect we understand delivery speed is incredibly important. After all, if you’ve switched from cigarettes to vaping, you don’t want to wait for your vape!
That’s why if you place an order before 3pm Mon-Fri, it’ll be shipped the same day.
What’s more, if you place an order over £20.00 you get FREE delivery.
Delivery Prices and Speeds
Royal Mail 1st Class Standard Delivery
£2.99 or FREE for orders over £20
1-2 working days if purchase completed before 3pm.
Parcels ship Monday - Friday excluding bank holidays. 95% of orders arrive next day.
- Signature required for orders over £40.00.
- Orders over £40.00 are sent by recorded delivery.
Next Working Day Courier Delivery (DPD)
£3.99 or FREE for orders over £40
Next working day.
Parcels ship Monday - Friday excluding bank holidays.
- Tracked - signature required
- 1 Hour Estimated Time Slot
Depends on country
Parcels ship Monday - Friday excluding bank holidays.
Delivery times 9-21 days depending on country.
See here for countries we deliver to.
- Tracked except for Australia.
Unfortunately, we can no longer deliver to addresses outside the UK but in the EU due to new EU regulations.
Hassle-Free Returns - & 90 Days to Change Your Mind
Need to return an item? We aim to make the process as easy as possible (it’s also free!).
We can arrange for a free pickup or for your product to be sent back free of charge. There’s no need to fill in a complicated form - just send an email to our friendly customer service team on [email protected], give us a call on 01792 852843 or use this contact form.
When can I make a return?
When you have an unwanted present or have changed your mind - you’ve got 90 days to decide! Please note this only applies when you have not used the product, and it is in a resalable condition.
You have a faulty product under warranty.
You can see our full returns policy in our terms and conditions here.
Not in the UK?
We also ship internationally, including Australia and New Zealand. You can see the full list of countries here.
Using Your Tank: Best Practice
Follow these simple steps to get the most out of your tank.
- When filling, always avoid getting e-liquid in the centre tube.
- Don’t hold down the button before inhaling.
- When attaching the coil, screw it in firmly but don’t over-tighten.
- Make sure you use the right power settings. If unsure, check the manual or start with a low power setting and work your way up till you get the right hit.
How To Maximise the Life Of Your Coils
Coils don't last forever, but by taking a few easy steps you can often extend their life!
Always allow your e-liquid to soak into your coil for at least five minutes before using it. This will help prevent your coil from burning out.
Once you’re using the device, it is important to keep your tank topped up. If the e-liquid gets too low and the coil is exposed, the coil can burn out.
For more advice, see Seven Easy Ways to Stop Your Coil From Burning Out.
The Right and Wrong Ways to Treat Batteries!
Following these simple steps can help you get the most out of your e-cigarette battery.
Battery Safety Information
- Ensure you use the correct charging equipment for your e-cig (see below).
- Charge batteries on a hard surface.
- Turn your battery off when not in use.
- Use damaged batteries.
- Leave charging batteries unattended.
- Allow contact between your batteries and water.
- Carry in a pocket with coins or keys. (The KBag is a great way to carry batteries securely and safely).
- Expose your battery to sunlight, extreme heat or cold.
For more information see our E-Cig Battery Safety Infographic.
Recommended Charging Equipment
We recommend the Veho Plug Adaptor and the Nitecore Intelli charger (for external batteries). Both are high quality devices from a reputable manufacturer, have performed well in testing and have the right voltage output for e-cigs.
Extending Your E-Cig Battery Life
With regular usage, your e-cig battery will usually last for 3 months, although they can last longer. The following steps can help extend the life of your battery
- Cleaning your battery terminal. The most effective way to do this is to use a cotton swab soaked in alcohol, but you can also clean it with a tissue or a cotton swab.
- Keeping your battery charged. Keeping some charge in your battery can extend your battery life, especially if you go for some time without using it.