Rated /5 from reviews
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The Innokin Proton Kit is a high wattage vape kit capable of firing up to 235 watts. It’s also the first vape device we’ve seen which comes with joystick controls, which you can push left or right to control wattage levels.
To handle the higher wattages the Proton is capable of producing, the kit comes with plexus coils designed to handle high power levels. The mesh design means the coil is more durable, continues to provide a stable flavour and lasts longer than regular coils at high temperatures. You can choose to use the Proton in wattage or in temperature control mode.
- 1x Proton MOD
- 1x Scion II tank (0.36ohm installed)
- 1x Plexus coil 0.15ohm
- 1x Spare Glass Tube
- 1x Extra Drip Tip
- 1x USB Charging Cable
- 1x Spare O-rings Set
- 1x Vape Band
- 1x User Packet (QR Code, Quick Start Guide, Warranty Card, Warning Booklet, Battery Warning Card, Stickers)
At E-Cigarette Direct we pride ourselves on providing you with superb after-sales support, and aim to provide rapid replacements for any faulty device under warranty. This page details the warranties you get with your device, and how to get a replacement.
Charging Equipment
Your charger comes with a 12 month warranty.
Batteries
All mods and batteries are under warranty for three months.
Clearomisers/Tanks
All clearomisers (tanks) with the exception of CE5 clearomisers are under warranty for six months. CE5 clearomisers (tanks) are under warranty for one month.
Please note - these warranties do not apply to the coil within a clearomiser or tank which is a consumable product as below.
Coils
Coils are a consumable product, and as such, will be replaced only if faulty on arrival. Please let us know within 5 days of receipt if your new coil does not work.
What does your warranty mean?
We guarantee that your device is, and will remain, free from defects for the period of the warranty. Please note - this applies to faulty products, and not accidental damage (e.g. dropping on a hard floor!)
The above warranties are subject to our terms and conditions. Please see our full warranty information for further details.
What if the warranty has run out?
We're still here to help! Many problems can be diagnosed and solved (or we can point you towards one of our helpful guides), so send us an email, give us a call for advice or pop into one of our stores for face-to-face support and help.
How do I get a replacement?
In the unlikely event you have a problem with your device, just contact our friendly customer service team on [email protected]
You’ll need to return the item (we can arrange pick up free of charge). If we are unable to diagnose and solve your issue, we’ll send you a replacement by Royal Mail First Class. It helps if you have your order number, but if not our team should be able to find your order using your email address.
Hassle Free Returns plus Free Delivery On Orders Over £15
Delivery Prices and SpeedsOption
Price
Speed
Features
Royal Mail 24
£2.99 or FREE for orders over £15
1-7 working days if purchase completed before 5pm.
Parcels ship Monday - Friday excluding bank holidays. 95% of orders arrive next day.- Signature required for orders over £100.00.
- Orders over £100.00 are sent Royal Mail Tracked 24.
Royal Mail Tracked 24
£3.99 or £1.49 for orders between £15 to £100 or FREE for orders over £100
Next working day.
Parcels ship Monday - Friday excluding bank holidays.- Tracked - signature required
International Delivery
Depends on country
Parcels ship Monday - Friday excluding bank holidays.
Delivery times 9-21 days depending on country.
See here for countries we deliver to.- Tracked
Unfortunately, we can no longer deliver to addresses outside the UK but in the EU due to new EU regulations.
Hassle-Free Returns - & 90 Days to Change Your Mind
Need to return an item? We aim to make the process as easy as possible (it’s also free!)
There’s no need to fill in a complicated form - just send an email to our friendly customer service team on [email protected], give us a call on 01792 852843 or contact us on chat.
When can I make a return?
-
When you have an unwanted present or have changed your mind - you’ve got 90 days to decide! Please note this only applies when you have not used the product, and it is in a resalable condition.
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You have a faulty product under warranty.
You can see our full returns policy in our terms and conditions.
Not in the UK?
We also ship internationally, including New Zealand. You can see the full list of countries we deliver to here.
The Right and Wrong Ways to Treat Batteries!
Battery Safety Information
Do
- Ensure you use the correct charging equipment for your e-cig (see below).
- Charge batteries on a hard surface.
- Turn your battery off when not in use.
Don’t
- Use damaged batteries.
- Leave charging batteries unattended.
- Allow contact between your batteries and water.
- Carry in a pocket with coins or keys. (The KBag is a great way to carry batteries securely and safely).
- Expose your battery to sunlight, extreme heat or cold.
For more information see our E-Cig Battery Safety Infographic.
Recommended Charging Equipment
We recommend the Veho Plug Adaptor and the Nitecore Intelli Charger (for external batteries). Both are high quality devices from a reputable manufacturer, have performed well in testing and have the right voltage output for e-cigs.
Extending Your E-Cig Battery Life
With regular usage, your e-cig battery will usually last for 3 months, although they can last longer. The following steps can help extend the life of your battery
- Cleaning your battery terminal. The most effective way to do this is to use a cotton swab soaked in alcohol, but you can also clean it with a tissue or a cotton swab.
- Keeping your battery charged. Keeping some charge in your battery can extend your battery life, especially if you go for some time without using it.
Also see: 9 Ways to Extend the Life Of Your Battery | Trouble Shooting Battery Issues
Using Your Tank: Best Practice
Follow these simple steps to get the most out of your tank.
- When filling, always avoid getting e-liquid in the centre tube.
- Don’t hold down the button before inhaling.
- When attaching the coil, screw it in firmly but don’t over-tighten.
- Make sure you use the right power settings. If unsure, check the manual or start with a low power setting and work your way up till you get the right hit.
Also see: 14 Ways to Stop Your Tank from Leaking.
[Advanced Tanks] How To Maximise the Life Of Your Coils
Coils don't last forever, but by taking a few easy steps you can often extend their life!
First, it's well worth priming your coil before you use it for the first time. Simply add a couple of drops of e-liquid to the ports in the coil and in the opening of the coil head.
Always allow your e-liquid to soak into your coil for at least five minutes before using it. This will help prevent your coil from burning out.
Once you’re using the device, it is important to keep your tank topped up. If the e-liquid gets too low and the coil is exposed, the coil can burn out.” .
For more advice, see Seven Easy Ways to Stop Your Coil From Burning Out.
Nicotine containing products are addictive and are not recommended for non-smokers, persons who are allergic/sensitive to nicotine; pregnant or breast-feeding women; persons who should avoid using nicotine products for medical reasons; or persons with an unstable heart condition, severe hypertension or diabetes. Please keep e-liquid and nicotine containing products out of reach of children and pets. Please note that E-Cigarette Direct do not endorse and are not responsible for the content of other sites linking to us.
Copyright © 2020 E-Cigarette Direct. Registered no. 6682359
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