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You must be over 18 to purchase products from ECigaretteDirect

NEW TO VAPING?

If you’re new to vaping choosing your first device can be a bit of a minefield.

Our range of starter kits and easy to use all-in-one devices are perfect for beginners, though many more experienced vapers continue to use them for their great reliability and convenience too!

To help get you started on the road to vaping, without becoming caught-up in unnecessary jargon, we’ve hand picked these suggestions with a ‘ready to go out the box’ option suitable for everyone.

When it comes to choosing nicotine strength, as a general rule for those making the switch from tobacco cigarettes; start off with higher strengths, then transition to lower strengths when you feel ready, as your technique adapts to your new device.

When you’re ready to dig a little deeper, our helpful guides will allow you to explore things further, and you can see our full range and more advanced kits and devices.

If you have any questions our customer services team are always happy to help (before or after you’ve made a purchase!) so you can always be confident about making the right decision and getting the most from your new device.

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You Must Be Over 18 to Buy From E-cigarette Direct

Why do I have to prove my age?

To our website you look under 18.

So, as a responsible retailer, we need to check your age.

You'll only need to do this once and it takes less than a minute.

Our age verification system is quick and easy to complete. Simply enter your date of birth, and our system will use the information from your order to do the rest.

On rare occasions, you might find that you don’t succeed on first try. Don’t worry - our super-friendly customer service team is on hand to ensure that, as long as you are 18 or over, you can still get your vaping supplies!

Once you have confirmed your age we won’t usually need to check again. (Exceptions can occur, for example if you change your name).

(You can help us check your age by ensuring your name and address are spelt absolutely correctly in the order form :) )

How your data is used

We use as little data as possible. The only data that ECigaretteDirect keep is information needed to send your order, and your date of birth (so we only have to check once!)

Your age is checked using Experian, which will check the information you provide against information in existing records to confirm you are over 18. No credit check is performed but a record of the search will be visible to you on your credit report. This will not affect your ability to get credit.

Why do we check age?

As you may know, there has been some concern that under-18’s may try vaping.

This is against both our company policy and the law.

And as responsible retailers, we need to do everything we can to ensure that every customer is of legal age.

For more information, see our Terms and Conditions.

How Secure is e-Cigarette Direct?

Your privacy is important to us, and your personal information should remain just that - personal.

See the little green lock in the search bar? That’s our security certificate (SSL or secure socket layer to be precise). It encrypts all the information you enter so that no-one else can see it.

Information you provide for age verification is sent securely to Experian and no details of the checks are stored in our system. Ever.

If you have any concerns, please call our friendly customer services team on 01792 852843 (Mon - Fri, 9am - 5pm).

For the techies: Our SSL certificate uses an sha256 hashing algorithm.