The End to E-Cigarettes on Facebook???

Facebook the smokers angel.
A cached version of our facebook page – the page itself is no more.

Update: We are holding a petition to ask Facebook to give warning to pages before they delete them! Please check this post out for more information!

We had a shock yesterday.

Without pre-warning, and after hundreds of hours and thousands of pounds spent, our facebook page was deleted and we lost contact with 14000 members and customers.

Here’s the message we received:

Hello,

Your Page “The Smoker’s Angel” has been removed for violating our Terms of Use. A Facebook Page is a distinct presence used solely for business or promotional purposes. Among other things, Pages that are hateful, threatening or obscene are not allowed. We also take down Pages that attack an individual or group or that are set up by an unauthorised individual. If your Page was removed for any of the above reasons, it will not be reinstated. Continued misuse of Facebook’s features could result in the permanent loss of your account.<br><br>If you need further assistance with this issue, please visit http://www.facebook.com/help/contact.php?show_form=page_disabled.

The Facebook Team

Despite the warning, we never post hateful, threatening or obscene photos.

We have appealed the decision, but have had no reply yet.

However, an agency who contacted Facebook on our behalf got the following reply:

Facebook screen grab.

This morning another e-cigarette company (competitors but also friends) called us.

Their page had also been deleted.

Update: If you want to continue to connect with us, we have set up a community page. We won’t be putting any links to discount codes or products, as we believe this was why our page was deleted, but we will answer questions – and hopefully once again have fun talking to other vapers: Check it out here!

 

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30 thoughts on “The End to E-Cigarettes on Facebook???

  1. This is disgusting behaviour and worryingly, has been on the horizon for a long time. Every day I see ads for e-cig companies on the right side of my Facebook pages, I always thought these were paid for, as I have seen some for The Smoker’s Angel as well.

    How do we retaliate against Facebook on this and make them reinstate the friendly community pages of The Smoker’s Angel?

  2. @ Jill Baldwin

    The same way voting works, use another website.

    Many people forget that life (or some people call it social networking ;)) existed before facebook.

    There were two main websites (I can think of )which were very popular before facebook was even available. I watched people move from one, to the other and finally land at facebook, unfortunately facebook seems to have stuck. The two predecessors are now largely deserted.

  3. So, Facebook has found another way to piss people off! The ways they “improve” their site is limitless. Every time they “improve” it, they make it worse and less usable. Now they’ve decided to shut down any pages with references to ecigs, let’s get a bit of our own back! I urge everybody to open a new page on FB and just blurt on about ecigs with loads of photos pretending to be selling them. Open a new one every day and give the admin people something to do. Now it’s our turn to piss THEM off 🙂

  4. It gets worse, doesn’t it. They talk of the loss of freedom of speech. Now, it what your business is. Better watch the blog next. Not to scare you, of course…

  5. This is some bullshit, Electronic Cigarettes are NOT tobacco products.
    What the fuck is wrong with you facebook, sick cunts? Time to move on to G+ everybody!

  6. I have just sent a complaint to Facebook but I’m sure it makes no difference. In that complaint I asked if they had the same ban for pharmacuetical NRT and asked them why they included zero-nicotine (therefore no tobacco products) in the ban.
    Does anybody know if big pharma advertise or have pages?
    I’ve noticed that in the UK many doctors, hospitals, and even ASH and NHS quit counsellors treat the ecig user as a non-smoker who has successfully quit.
    I am moving to Twitter as I hope that not just you but all reputable e-cig companies are at least allowed a page. I had one saved in FB but it’s gone now. I’m not interested in most ads because they are cigarette lookalikes and I’ve moved on to a tank, but most want something that looks like a ciggie to start with at least. Facebook’s action is disgusting, they are using anti-tobacco advertising law on something that is not tobacco!

  7. Yet e-cig companies are still showing on the right-hand column on my Facebook page. Sponsered. Today it was for ROK e-cig. Doesn’t make sense 🙁

  8. Anna’s point is VERY valid! NRT’s are definitely “Tobacco Related Products” just as much, or even MORE so, than e-cigs (since NRTs are never sold without being used for nicotine, whereas a possibly quite significant percentage of e-cig users eventually use them without nicotine)

    I believe it is ALSO true that here in the US e-cigs have been officially ruled in our higher courts NOT to be a tobacco product and therefore not under the control of our FDA as such. Given that ruling, I would think that you would have a sound legal basis for arguing that your page was NOT in violation of FB’s TOS and that you would thus have a sound basis for demanding either its reinstatement or financial compensation for the damages (i.e. your lost time/expenses) spent on the page. I have no legal background though, and I wouldn’t be surprised if FB has safeguards built into its contracts etc that may give them total control over removing any material they want at pure whim without damages.

    HOWEVER… even if the above is true, I think you’d have a case for the ad charges (if I understand them correctly) and also a valid complaint about their “excuse” for removing the page: if it was at a whim they should be forced to admit it rather than using a bogus tobacco product claim (at least if they’re operating under US law for a UK page?)

    Michael J. McFadden
    Author of “Dissecting Antismokers’ Brains”

  9. Unfortunately, Michael, when NJOY took the FDA court they won using the argument that e-cigarettes were a tobacco product and therefore at the time could not be removed from sale by the FDA. The FDA does now have jurisdiction over tobacco – although they can’t remove it from sale as such.

    Facebook now say that you can have a page for a community about a tobacco product but not a sales page. We have requested the chance to make changes to turn it into a community page, and set up a petition for the same (http://www.ecigarettedirect.co.uk/ashtray-blog/2012/08/stop-facebook-deleting-pages.html) but have not had a reply from Facebook.

  10. James, I just went back there and scrolled through all of July and August, and although I found LOTS of good articles and comments about e-cigs that you and your readers should definitely check out, I was **NOT** able to find what I *thought* I had seen. I’d really thought I’d read of a recent appeals court ruling that e-cigs were not to be considered “tobacco products.”

    :/
    MJM

        1. We had some approved, then unapproved later on. Then one advertiser account was removed, and finally our Facebook page was removed. Some facebook pages continue to advertise ecigs – no ideas why some are allowed and some deleted!

  11. I deleted/unsubscribed my Facebook account 3 months ago and am glad I did. Life without FB is better – no turning back.

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