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Cookie Policy

This website is 100% secure and your personal details are protected More Info

You must be over 18 to purchase products from ECigaretteDirect

When you use our website, we may store some information on your computer in the form of a helpful file known as a “cookie”.

Cookies are used by almost every website, and our website may not function properly without the use of cookies. To find out more about cookies in general, please visit https://www.allaboutcookies.org.

Don’t worry, cookies are not viruses and will not harm your computer, and we do not use them to store important information like credit card statements.

Ways we use cookies include buy are not limited to:

  • improve your website experience
  • to track numbers of visitors to our website
  • remember the items in your basket
  • to find out where visitors came from e.g. from search engines or paid adverts

To be able to use ecigarettedirect.co.uk and make a purchase, your computer, tablet or mobile phone will need to accept cookies.

Some cookies are not controlled by us directly.

Examples include Google Analytics cookies, which enable us to analyse how many people come to our website, where those people come from and to test improvements to our website.

If you are worried about storing cookies, you can set your browser to clear cookies after every session.

Using our website with cookies enabled implies acceptance of our use of cookies.

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You Must Be Over 18 to Buy From E-cigarette Direct

Why do I have to prove my age?

To our website you look under 18.

So, as a responsible retailer, we need to check your age.

You'll only need to do this once and it takes less than a minute.

Our age verification system is quick and easy to complete. Simply enter your date of birth, and our system will use the information from your order to do the rest.

On rare occasions, you might find that you don’t succeed on first try. Don’t worry - our super-friendly customer service team is on hand to ensure that, as long as you are 18 or over, you can still get your vaping supplies!

Once you have confirmed your age we won’t usually need to check again. (Exceptions can occur, for example if you change your name).

(You can help us check your age by ensuring your name and address are spelt absolutely correctly in the order form :) )

How your data is used

We use as little data as possible. The only data that ECigaretteDirect keep is information needed to send your order, and your date of birth (so we only have to check once!)

Your age is checked using Experian, which will check the information you provide against information in existing records to confirm you are over 18. No credit check is performed but a record of the search will be visible to you on your credit report. This will not affect your ability to get credit.

Why do we check age?

As you may know, there has been some concern that under-18’s may try vaping.

This is against both our company policy and the law.

And as responsible retailers, we need to do everything we can to ensure that every customer is of legal age.

For more information, see our Terms and Conditions.

How Secure is e-Cigarette Direct?

Your privacy is important to us, and your personal information should remain just that - personal.

See the little green lock in the search bar? That’s our security certificate (SSL or secure socket layer to be precise). It encrypts all the information you enter so that no-one else can see it.

Information you provide for age verification is sent securely to Experian and no details of the checks are stored in our system. Ever.

If you have any concerns, please call our friendly customer services team on 01792 852843 (Mon - Fri, 9am - 5pm).

For the techies: Our SSL certificate uses an sha256 hashing algorithm.