Novo Axis by Smok

Delivery Options

Standard UK Delivery

Order before 5pm Mon-Fri for same day dispatch

Estimated delivery times based on working days and does not include weekends or Bank Holidays. Delivery times vary depending on location so please take into account typical service expectations in your area.

FAQS

Where else do you send to?

Northern Ireland, Isle of Man and Jersey

Up to £20

• Royal Mail Tracked 48 - £2.49
• Royal Mail Tracked 24 - £2.99

£20+

• Royal Mail Tracked 24 - FREE

What else do I need to know?

All local taxes are the responsibility of the Purchaser.

Do you send to BFPO addresses?

Yes, we deliver to all BFPO (British Forces Post Office) addresses which are treated as UK Mainland, but those in non-EU BFPO locations may occur local duty taxes, payable by the customer at cost upon collection.

What about late delivery?

If you have not received your order within 7 working days (excluding bank holidays and weekends) please get in contact with us.

What if I put the wrong address on my parcel?

We can't guarantee that you will receive your parcel if you have used the wrong address or postcode. If you realise you have used the wrong address, please get in contact with us ASAP, and we will correct the address if the order has not already been dispatched.

Returns Policy: Q & A’s

What happens if I change my mind after I make a purchase?

No problem. As long as you haven’t used the device, you can cancel your order and (if you have already received the order) return the product to us for a refund.

How long have I got to change my mind?

You have 90 days (or until you use the product) to change your mind. This policy only covers unused products (for example, if you buy someone a present and then they decide they want something else.)

Please note the product must be in its original packaging, with any seals intact, and you must notify us within 90 days of your receipt of the order that you wish to cancel the order. The products must then be returned within a further 14 days. You can cancel by sending us an email or giving us a call on 01792 852843.

Full details can be found here. If you have any questions, please give us a call :)

What happens if I have a problem with a purchase?

It’s rare but it does happen.

The first thing to do is contact us, or pop into one of our shops if there is one near to you. Sometimes we can sort things out with a little advice!

If that doesn’t work, and your product is still within warranty, we’ll ask you to return it to us. Usually we can see the problem, but if we can’t we’ll replace it.

Our full returns policy can be found in our terms and conditions here.