-
FAQs
What e-liquid can you use in the EQ FLTR kit?
The 1.2 Ω coil means this device is best used with e-liquids with a VG:PG ratio in the region of 40:60 to 50:50, such as Halo Vapour Co. It is also ideal for use with nicotine salts.
How often do you need to change the soft tip FLTRs?
Innokin recommends changing the FLTRs every 2-3 refills, or if you notice any change in the taste.
Is this a Mouth-to-Lung device?
Yes. The higher resistance coils in the EQ FLTR make it perfect for Mouth-to-Lung vaping.
What is a Mouth-to-Lung (MTL) inhale?
In Mouth-to-Lung vaping you inhale vapour and hold it in your mouth for a moment before inhaling again for the vapour to reach your lungs. This more closely resembles smoking a cigarette than other styles of vaping.
How long does the Sceptre coil in the pod last?
Coil life depends on many factors, including how long you puff for, the e-liquid you use and the wattage you use your coil at. High resistance coils, such as the 1.2 Ω coil in this kit, last longer than low resistance coils which are used at higher wattages.
You can extend coil life by:
- priming the coil before usage
- using e-liquid with the right VG:PG ratios
- topping up your tank so that the coil never dries out
With care, 1.2 Ω Innokin Sceptre coil can last one to several weeks before needing replacing.
-
- 1 x EQ FLTR Pod (2 ml)
- 1 x Sceptre 1.2 Ω Coil (pre-installed)
- 1 x Spare Sceptre 1.2 Ω Coil
- 5 x Biodegradable Soft FLTR Tips
- 1 x Inner Drip Tip
-
-
At E-Cigarette Direct we pride ourselves on providing you with superb after-sales support, and aim to provide rapid replacements for any faulty device under warranty. This page details the warranties you get with your device, and how to get a replacement.
Charging Equipment
Your charger comes with a 12 month warranty.
Batteries
All mods and batteries are under warranty for three months.
Clearomisers/Tanks
All clearomisers (tanks) with the exception of CE5 clearomisers are under warranty for six months. CE5 clearomisers (tanks) are under warranty for one month.
Please note - these warranties do not apply to the coil within a clearomiser or tank which is a consumable product as below.
Coils
Coils are a consumable product, and as such, will be replaced only if faulty on arrival. Please let us know within 5 days of receipt if your new coil does not work.
What does your warranty mean?
We guarantee that your device is, and will remain, free from defects for the period of the warranty. Please note - this applies to faulty products, and not accidental damage (e.g. dropping on a hard floor!)
The above warranties are subject to our terms and conditions. Please see our full warranty information for further details.
What if the warranty has run out?
We're still here to help! Many problems can be diagnosed and solved (or we can point you towards one of our helpful guides), so send us an email, give us a call for advice or pop into one of our stores for face-to-face support and help.
How do I get a replacement?
In the unlikely event you have a problem with your device, just contact our friendly customer service team on [email protected]
You’ll need to return the item (we can cover a free delivery charge). If we are unable to diagnose and solve your issue, we’ll send you a replacement by Royal Mail First Class. It helps if you have your order number, but if not our team should be able to find your order using your email address.
-
Hassle Free Returns plus Free Delivery On Orders Over £15
Second Class First Class Tracked 24 Up to £14.99 £2.49 £2.99 £4.99 £15 to £19.99 FREE £1.99 £2.99 £20 to £99.99 - FREE £1.99 £100 + - - FREE Unfortunately, we can no longer deliver to EU addresses outside the UK due to new EU regulations.
Hassle-Free Returns - & 90 Days to Change Your Mind
Need to return an item? We aim to make the process as easy as possible (it’s also free!)
Just send an email to our friendly customer service team on [email protected], give us a call on 01792 852843 or contact us on chat.
When can I make a return?
-
When you have an unwanted present or have changed your mind - you’ve got 90 days to decide! Please note this only applies when you have not used the product, and it is in a resalable condition.
-
You have a faulty product under warranty.
You can see our full returns policy in our terms and conditions.
Not in the UK?
You can see the full list of countries we deliver to here.
-
Rated /5 from reviews
You must be over 18 to purchase products from E-Cigarette Direct
Nicotine containing products are addictive and are not recommended for non-smokers, persons who are allergic/sensitive to nicotine; pregnant or breast-feeding women; persons who should avoid using nicotine products for medical reasons; or persons with an unstable heart condition, severe hypertension or diabetes. Please keep e-liquid and nicotine containing products out of reach of children and pets. Please note that E-Cigarette Direct do not endorse and are not responsible for the content of other sites linking to us.
Search
Why do I have to prove my age?
To our website you look under 18.
So, as a responsible retailer, we need to check your age.
You'll only need to do this once and it takes less than a minute.
Our age verification system is quick and easy to complete. Simply enter your date of birth, and our system will use the information from your order to do the rest.
On rare occasions, you might find that you don’t succeed on first try. Don’t worry - our super-friendly customer service team is on hand to ensure that, as long as you are 18 or over, you can still get your vaping supplies!
Once you have confirmed your age we won’t usually need to check again. (Exceptions can occur, for example if you change your name).
(You can help us check your age by ensuring your name and address are spelt absolutely correctly in the order form :) )
How your data is used
We use as little data as possible. The only data that ECigaretteDirect keep is information needed to send your order, and your date of birth (so we only have to check once!)
Your age is checked using Experian, which will check the information you provide against information in existing records to confirm you are over 18. No credit check is performed but a record of the search will be visible to you on your credit report. This will not affect your ability to get credit.
Why do we check age?
As you may know, there has been some concern that under-18’s may try vaping.
This is against both our company policy and the law.
And as responsible retailers, we need to do everything we can to ensure that every customer is of legal age.
For more information, see our Terms and Conditions.
