Delivery Policy

We aim to dispatch all orders within 24 hours of receipt provided items ordered are in stock.

Fast shipping is a huge priority for us, and all orders placed before 5pm are shipped the same day. Orders sent by courier arrive next working day, orders sent by Royal Mail arrive next working day in 95% of cases.

Orders placed over the weekend will be dispatched on Monday. Your order will be acknowledged prior to despatch. Unfortunately, we can take no responsibility for delays or non-delivery if the address or postcode supplied is not correct :(

UK Mainland orders

Orders up to £15

• Royal Mail First Class - £2.99

Orders up to £20

• Royal Mail 24 Tracked - £3.99

Orders between £15 and £40

• Royal Mail First Class - FREE

Orders between £20 and £40

• Royal Mail 24 Tracked - £1.50

Orders over £40

• Royal Mail 24 Tracked - FREE

Non UK Mainland

Orders up to £20 are sent via Royal Mail First Class.
Orders over £40 are sent via Royal Mail 24 Tracked.

If your order is too bulky to fit through a standard letter box, we reserve the right to send your parcel via Royal Mail Recorded Delivery.

Overseas Orders

Do you ship overseas?

Yes, we've been shipping our delicious e-liquid and other e-cigarette accessories abroad since 2008!

Where do you send to?

Click below to see the countries we ship to, or select a country to see the shipping rate.

How do you send overseas?

All overseas orders are currently sent by Royal Mail International Delivery.

What else do I need to know?

All local taxes are the responsibility of the Purchaser.

Do you send to BFPO addresses?

Yes, we deliver to all BFPO (British Forces Post Office) addresses which are treated as UK Mainland, but those in non-EU BFPO locations may occur local duty taxes, payable by the customer at cost upon collection.

What about late delivery?

Royal Mail 24 Tracked - Provided your order is placed before 5pm and once you have received an order confirmation from us, your goods should be delivered next working day. If they have not been received in this time please contact us.

Royal Mail – Goods sent via Royal Mail will be on a First Class service. 95% of these arrive the next day. However, if you have not received your delivery within 5 working days please contact us. Orders placed before 5pm will be dispatched the same day (excluding weekends and bank holidays).