Covid-19 Update
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You must be over 18 to purchase products from E-Cigarette Direct

Delivery Policy

Covid Update

Due to the current Covid-19 pandemic, Royal Mail are dealing with both huge demand and staff shortages. Our postal workers are doing a tremendous job despite this, but please be aware that from time to time deliveries may take a little longer than usual.

Delivery Options

Option Price Speed Features
Royal Mail 24 £2.99 or FREE for orders over £15 1-7 working days if purchase completed before 5pm.
Parcels ship Monday - Friday excluding bank holidays. 95% of orders arrive next day.
  • Orders over £100.00 are sent Royal Mail Tracked 24 and require a signature.
Royal Mail Tracked 24 £3.99 or £1.49 for orders between £15 to £100 or FREE for orders over £100 Next working day.
Parcels ship Monday - Friday excluding bank holidays.
  • Tracked - signature required.

UK Mainland orders

Orders up to £15

  • Royal Mail 24 - £2.99
  • Royal Mail Tracked 24 - £3.99

Orders between £15 and £100

  • Royal Mail 24 - FREE
  • Royal Mail Tracked 24 - £1.49

Orders over £100

  • Royal Mail Tracked 24 - FREE

Non UK Mainland

Orders up to £20 are sent via Royal Mail First Class.

Orders over £40 are sent via Royal Mail 24 Tracked.

If your order is too bulky to fit through a standard letterbox, we reserve the right to send your parcel via Royal Mail Recorded Delivery.

FAQS

Where do you send to?

Click below to see the countries we ship to or select a country to see the shipping rate.

Shipping rate
  • Royal Mail First Class - £15.99

Shipping rate
  • Royal Mail First Class - £15.99

Shipping rate
  • Royal Mail First Class - £15.99

Shipping rate
  • Royal Mail First Class - £15.99

Shipping rate
Orders up to £20
  • Royal Mail First Class – £2.49
Orders between £20 and £40
  • Royal Mail First Class – FREE
Orders over £40
  • Royal Mail Tracked – FREE

Shipping rate
  • Royal Mail First Class - £5.83

Shipping rate
Orders up to £20
  • Royal Mail First Class – £2.49
Orders between £20 and £40
  • Royal Mail First Class – FREE
Orders over £40
  • Royal Mail Tracked – FREE

Shipping rate
Orders up to £20
  • Royal Mail First Class – £2.49
Orders between £20 and £40
  • Royal Mail First Class – FREE
Orders over £40
  • Royal Mail Tracked – FREE

How do you send overseas?

All overseas orders are currently sent by Royal Mail International Delivery.

What else do I need to know?

All local taxes are the responsibility of the Purchaser.

Do you send to BFPO addresses?

Yes, we deliver to all BFPO (British Forces Post Office) addresses which are treated as UK Mainland, but those in non-EU BFPO locations may occur local duty taxes, payable by the customer at cost upon collection.

What about late delivery?

Due to current high demand, orders are taking longer than usual to arrive. However, if you have not received your order within 7 working days (excluding bank holidays and weekends) please get in contact with us.

What if I put the wrong address on my parcel?

We can't guarantee that you will receive your parcel if you have used the wrong address or postcode. If you realise you have used the wrong address, please get in contact with us ASAP, and we will correct the address if the order has not already been dispatched.

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You Must Be Over 18 to Buy From E-cigarette Direct

Why do I have to prove my age?

To our website you look under 18.

So, as a responsible retailer, we need to check your age.

You'll only need to do this once and it takes less than a minute.

Our age verification system is quick and easy to complete. Simply enter your date of birth, and our system will use the information from your order to do the rest.

On rare occasions, you might find that you don’t succeed on first try. Don’t worry - our super-friendly customer service team is on hand to ensure that, as long as you are 18 or over, you can still get your vaping supplies!

Once you have confirmed your age we won’t usually need to check again. (Exceptions can occur, for example if you change your name).

(You can help us check your age by ensuring your name and address are spelt absolutely correctly in the order form :) )

How your data is used

We use as little data as possible. The only data that ECigaretteDirect keep is information needed to send your order, and your date of birth (so we only have to check once!)

Your age is checked using Experian, which will check the information you provide against information in existing records to confirm you are over 18. No credit check is performed but a record of the search will be visible to you on your credit report. This will not affect your ability to get credit.

Why do we check age?

As you may know, there has been some concern that under-18’s may try vaping.

This is against both our company policy and the law.

And as responsible retailers, we need to do everything we can to ensure that every customer is of legal age.

For more information, see our Terms and Conditions.

How Secure is e-Cigarette Direct?

Your privacy is important to us, and your personal information should remain just that - personal.

See the little green lock in the search bar? That’s our security certificate (SSL or secure socket layer to be precise). It encrypts all the information you enter so that no-one else can see it.

Information you provide for age verification is sent securely to Experian and no details of the checks are stored in our system. Ever.

If you have any concerns, please call our friendly customer services team on 01792 852843 (Mon - Fri, 9am - 5pm).

For the techies: Our SSL certificate uses an sha256 hashing algorithm.

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