Innokin’s versatile ISub VE TC tank comes with compatibility with a whole variety of coils, meaning that you can use it for mouth to lung vaping, cloud chasing, flavour chasing and temperature control vaping.
You can also put away the pliers with Innokin’s No Spill Coil Swap system. The system eliminates threads, avoiding too-tight fits and makes changing coils a cinch.
Meanwhile, it’s simple-to-use top filling capability means it’s easy to change e-liquid and reduces wear and tear on the tank, while its simple and elegant spring mounted chimney makes leaking during filling non existent.
- 2.0 ML Pyrex Glass Tank
- Quick & Clean Top Fill
- 100% Stainless Steel
- Adjustable Airflow
- Removable Drip Tip
- Replaceable Glass Tank
- No Spill Coil Swap System
- iSub Coils Compatible
At E-Cigarette Direct we pride ourselves on providing you with superb after-sales support, and aim to provide rapid replacements for any faulty device under warranty. This page details the warranties you get with your device, and how to get a replacement.
Your charger comes with a 12 month warranty.
All mods and batteries are under warranty for three months.
All clearomisers (tanks) with the exception of CE5 clearomisers are under warranty for six months. CE5 clearomisers (tanks) are under warranty for one month.
Please note - these warranties do not apply to the coil within a clearomiser or tank which is a consumable product as below.
Coils are a consumable product, and as such, will be replaced only if faulty on arrival. Please let us know within 5 days of receipt if your new coil does not work.
What does your warranty mean?
We guarantee that your device is, and will remain, free from defects for the period of the warranty. Please note - this applies to faulty products, and not accidental damage (e.g. dropping on a hard floor!)
The above warranties are subject to our terms and conditions. Please see our full warranty information for further details.
What if the warranty has run out?
We're still here to help! Many problems can be diagnosed and solved (or we can point you towards one of our helpful guides), so send us an email, give us a call for advice or pop into one of our stores for face-to-face support and help.
How do I get a replacement?
In the unlikely event you have a problem with your device, just contact our friendly customer service team on [email protected]
You’ll need to return the item (we can arrange pick up free of charge). If we are unable to diagnose and solve your issue, we’ll send you a replacement by Royal Mail First Class. It helps if you have your order number, but if not our team should be able to find your order using your email address.
Delivery & Returns
Hassle Free Returns plus Free Delivery On Orders Over £15
Delivery Prices and Speeds
Royal Mail 24
£2.99 or FREE for orders over £15
1-7 working days if purchase completed before 5pm.
Parcels ship Monday - Friday excluding bank holidays. 95% of orders arrive next day.
- Signature required for orders over £100.00.
- Orders over £100.00 are sent Royal Mail Tracked 24.
Royal Mail Tracked 24
£3.99 or £1.49 for orders between £15 to £100 or FREE for orders over £100
Next working day.
Parcels ship Monday - Friday excluding bank holidays.
- Tracked - signature required
Depends on country
Parcels ship Monday - Friday excluding bank holidays.
Delivery times 9-21 days depending on country.
See here for countries we deliver to.
Unfortunately, we can no longer deliver to addresses outside the UK but in the EU due to new EU regulations.
Hassle-Free Returns - & 90 Days to Change Your Mind
Need to return an item? We aim to make the process as easy as possible (it’s also free!)
There’s no need to fill in a complicated form - just send an email to our friendly customer service team on [email protected], give us a call on 01792 852843 or contact us on chat.
When can I make a return?
When you have an unwanted present or have changed your mind - you’ve got 90 days to decide! Please note this only applies when you have not used the product, and it is in a resalable condition.
You have a faulty product under warranty.
You can see our full returns policy in our terms and conditions.
Not in the UK?
We also ship internationally, including New Zealand. You can see the full list of countries we deliver to here.
Using Your Tank: Best Practice
Follow these simple steps to get the most out of your tank.
- When filling, always avoid getting e-liquid in the centre tube.
- Don’t hold down the button before inhaling.
- When attaching the coil, screw it in firmly but don’t over-tighten.
- Make sure you use the right power settings. If unsure, check the manual or start with a low power setting and work your way up till you get the right hit.
How To Maximise the Life Of Your Coils
Coils don't last forever, but by taking a few easy steps you can often extend their life!
First, it's well worth priming your coil before you use it for the first time. Simply add a couple of drops of e-liquid to the ports in the coil and in the opening of the coil head.
Always allow your e-liquid to soak into your coil for at least five minutes before using it. This will help prevent your coil from burning out.
Once you’re using the device, it is important to keep your tank topped up. If the e-liquid gets too low and the coil is exposed, the coil can burn out.
For more advice, see Seven Easy Ways to Stop Your Coil From Burning Out.