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The Smok Nord 19 tank comes with adjustable airflow at the base of the tank, giving you the choice of a tight vape or an airier vape ideal for use at higher wattage levels. The Priv is compatible with a range of Smok Nord coils, and can be used for an airer vape and larger clouds of vapour with the 0.6ohm Nord Mesh coil.
Coils
Included: Nord 1.4ohm coil: max wattage 12 watts. Best for mouth-to-lung vaping.
Specs
Size: 51mm x 19mm
Weight: 29g
Material: Stainless Steel
Capacity: 2ml -
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At ECigaretteDirect we pride ourselves on providing you with superb after-sales support, and aim to provide rapid replacements for any faulty device under warranty. This page details the warranties you get with your device, and how to get a replacement.
Charging Equipment
Your charger comes with a 12 month warranty.
Batteries
All mods and batteries are under warranty for three months.
Clearomisers/Tanks
All clearomisers (tanks) with the exception of CE5 clearomisers are under warranty for six months. CE5 clearomisers (tanks) are under warranty for one month.
Please note - these warranties do not apply to the coil within a clearomiser or tank which is a consumable product as below.
Coils
Coils are a consumable product, and as such, will be replaced only if faulty on arrival. Please let us know within 5 days of receipt if your new coil does not work.
What does your warranty mean?
We guarantee that your device is, and will remain, free from defects for the period of the warranty. Please note - this applies to faulty products, and not accidental damage (e.g. dropping on a hard floor!)
The above warranties are subject to our terms and conditions. Please click here for further information.
What if the warranty has run out?
We're still here to help! Many problems can be diagnosed and solved (or we can point you towards one of our helpful guides), so send us an email, give us a call for advice or pop into one of our stores for face-to-face support and help.
How do I get a replacement?
In the unlikely event you have a problem with your device, just contact our friendly customer service team on [email protected]
You’ll need to return the item (we can arrange pick up free of charge). If we are unable to diagnose and solve your issue, we’ll send you a replacement by Royal Mail First Class. It helps if you have your order number, but if not our team should be able to find your order using your email address.
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Hassle Free Returns and Fast Delivery, Free Over £15
Order before 3pm for next day delivery.
At ECigaretteDirect we understand delivery speed is incredibly important. After all, if you’ve switched from cigarettes to vaping, you don’t want to wait for your vape!That’s why if you place an order before 3pm Mon-Fri, it’ll be shipped the same day.
What’s more, if you place an order over £15.00 you get FREE delivery.
Delivery Prices and SpeedsOption
Price
Speed
Features
Royal Mail 1st Class Standard Delivery
£2.99 or FREE for orders over £15
1-5 working days if purchase completed before 3pm.
Parcels ship Monday - Friday excluding bank holidays. 95% of orders arrive next day.- Signature required for orders over £40.00.
- Orders over £40.00 are sent Royal Mail Tracked 24.
Next Working Day Royal Mail Tracked 24
£3.99 or FREE for orders over £40
Next working day.
Parcels ship Monday - Friday excluding bank holidays.- Tracked - signature required
International Delivery
Depends on country
Parcels ship Monday - Friday excluding bank holidays.
Delivery times 9-21 days depending on country.
See here for countries we deliver to.- Tracked
Unfortunately, we can no longer deliver to addresses outside the UK but in the EU due to new EU regulations.
Hassle-Free Returns - & 90 Days to Change Your Mind
Need to return an item? We aim to make the process as easy as possible (it’s also free!).
We can arrange for a free pickup or for your product to be sent back free of charge. There’s no need to fill in a complicated form - just send an email to our friendly customer service team on [email protected], give us a call on 01792 852843 or use this contact form.
When can I make a return?
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When you have an unwanted present or have changed your mind - you’ve got 90 days to decide! Please note this only applies when you have not used the product, and it is in a resalable condition.
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You have a faulty product under warranty.
You can see our full returns policy in our terms and conditions here.
Not in the UK?
We also ship internationally, including Australia and New Zealand. You can see the full list of countries here.
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Using Your Tank: Best Practice
Follow these simple steps to get the most out of your tank.
- When filling, always avoid getting e-liquid in the centre tube.
- Don’t hold down the button before inhaling.
- When attaching the coil, screw it in firmly but don’t over-tighten.
- Make sure you use the right power settings. If unsure, check the manual or start with a low power setting and work your way up till you get the right hit.
Also see: 14 Ways to Stop Your Clearomiser from Leaking.
How To Maximise the Life Of Your Coils
Coils don't last forever, but by taking a few easy steps you can often extend their life!
Always allow your e-liquid to soak into your coil for at least five minutes before using it. This will help prevent your coil from burning out.
Once you’re using the device, it is important to keep your tank topped up. If the e-liquid gets too low and the coil is exposed, the coil can burn out.
For more advice, see Seven Easy Ways to Stop Your Coil From Burning Out.
You must be over 18 to purchase products from ECigaretteDirect
Nicotine containing products are addictive and are not recommended for non-smokers, persons who are allergic/sensitive to nicotine; pregnant or breast-feeding women; persons who should avoid using nicotine products for medical reasons; or persons with an unstable heart condition, severe hypertension or diabetes. Please keep e-liquid and nicotine containing products out of reach of children and pets.
Copyright © 2019 E-Cigarette Direct. Registered no. 6682359
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Why do I have to prove my age?
To our website you look under 18.
So, as a responsible retailer, we need to check your age.
You'll only need to do this once and it takes less than a minute.
Our age verification system is quick and easy to complete. Simply enter your date of birth, and our system will use the information from your order to do the rest.
On rare occasions, you might find that you don’t succeed on first try. Don’t worry - our super-friendly customer service team is on hand to ensure that, as long as you are 18 or over, you can still get your vaping supplies!
Once you have confirmed your age we won’t usually need to check again. (Exceptions can occur, for example if you change your name).
(You can help us check your age by ensuring your name and address are spelt absolutely correctly in the order form :) )
How your data is used
We use as little data as possible. The only data that ECigaretteDirect keep is information needed to send your order, and your date of birth (so we only have to check once!)
Your age is checked using Experian, which will check the information you provide against information in existing records to confirm you are over 18. No credit check is performed but a record of the search will be visible to you on your credit report. This will not affect your ability to get credit.
Why do we check age?
As you may know, there has been some concern that under-18’s may try vaping.
This is against both our company policy and the law.
And as responsible retailers, we need to do everything we can to ensure that every customer is of legal age.
For more information, see our Terms and Conditions.
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Information you provide for age verification is sent securely to Experian and no details of the checks are stored in our system. Ever.
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