Coronavirus COVID-19 Information

Retail

• Current Store Opening Times
• Safety in Stores
• Social Distancing outside store
• Social Distancing inside store
• Hygiene

Current Store Opening Times

Cardiff

Open Mon-Sat: 9:30am - 5:30pm. Sun: 11:00am - 4:00pm.

Cheltenham

Open Mon-Sat: 9:30am - 5:00pm. Sun: 10:30am - 3:30pm.

Worcester

Open Mon-Sat: 9:30am - 5:00pm. Sun: 10:00am-4:00pm

Hereford

Open Mon-Sat: 8:30am - 5:00pm. Sun: 10:30am - 3:30pm.

Abergavenny

Open Mon-Sat: 9:30am - 5:00pm. Sun: 10:00am-4:00pm

Swansea

Open Mon-Sat: 8:30am - 4:30pm. Sun: 10:30am - 3:30pm.

Neath

Open Mon-Sat: 09:30am - 4:30pm. Sun: Closed.

Llanelli

Open Mon-Sat: 9:00am - 4:30pm. Sun: Closed.

Carmarthen

Open Mon-Sat: 9:30am - 4:30pm. Sun: Closed.

Safety in Stores

At E-Cigarette Direct, we are and have always been committed to the health, safety and wellbeing of our customers and colleagues.

In response to the Coronavirus pandemic we have put in place safety measures which remain under continuous review. Email [email protected] if you require a copy of our COVID risk assessments.

Please take some time to familiarise yourself with our safety measures before making a trip to one of our stores and please follow the guidance in and outside the store to help protect everyone.

As well as following the latest guidance and regulations from the UK Government and the Welsh Assembly, we have worked closely with our Health and Safety partners Ellis Whittam and with our industry trade association, the IBVTA.

Social Distancing outside Stores

Industry guidance and regulations require us to limit the number of people in our stores at any one time. Depending on the store and internal area, this may be one customer at a time or two customers at a time. If there is not room in store, please wait outside, keeping a safe distance apart in accordance with the current guidance and any instructions outside the store or from any authorised persons directing queueing outside stores.

We are asking people to attend stores singly and not in groups. However, we understand that you may need to bring children into store with you. In these cases, we ask that you keep your child or children close to you and under your supervision at all times.

Social Distancing inside Stores

Inside stores, as well as limiting the number of people (including staff) inside the store at any one time, we have also introduced a one way system (where space allows) and distancing guidelines to assist with social distancing.

In addition, along with many other retailers, we have installed screens at till areas where it might be more difficult to keep a suitable distance apart.

We are asking that all payments are made by card, and preferably by contactless, wherever possible but we will accept cash payments if necessary.

Unfortunately, we are not able to offer our usual samples and ‘try before you buy’ due to the increased risk of transmission and we apologise for this.

Where troubleshooting is required, we may ask you to leave your device in the shop and return at a later time in order to minimise interaction with other customers.

We ask that customers/visitors come in one at a time and not in groups, even if they are family members or people that they live with. However, we do understand that some customers/visitors will need to accompany others if there are no responsible adults to watch after them outside.

We have, where possible, taken into account buggy and wheelchair access.

Hygiene

We have enhanced all our cleaning, handwashing and hygiene procedures in line with official guidance for all our operations including retail stores.

We have shortened our opening hours to allow for increased deep cleans each morning and evening. Stores will also be cleaned and disinfected throughout the day with sneeze screens, till areas and card machines disinfected between customers.

At E-Cigarette Direct, we are and have always been committed to the health, safety and wellbeing of our customers and colleagues.